TDCX ग्राहक अनुभव समाधान प्रदान करता है, जो व्यवसायों को कई माध्यमों के जरिए अपने ग्राहकों से संवाद करने और उन्हें सहायता देने में मदद करते हैं। इसकी सेवाओं में सुरक्षित और निजता-सचेत संदेश-व्यवस्था पर जोर दिया जाता है, साथ ही समुदाय की भागीदारी और समूह वार्तालापों की सुविधा भी मिलती है, जिससे संवाद व्यवस्थित और सुलभ बने रहते हैं। कंपनी की प्रोफ़ाइल ग्राहक अनुभव, संचार सेवाओं और संबंधित व्यावसायिक सहायता संचालन में अवसर तलाशने वाले पेशेवरों के लिए उपयोगी हो सकती है।
Onsite Customer Service Specialist in the Philippines
Support customers across multiple communication channels for TDCX in an onsite Philippines role. Resolve issues, manage cases through closure, and help strengthen customer satisfaction.
विवरण
- Support customers through the appropriate communication channels.
- Assess customer needs and investigate existing issues to develop suitable solutions.
- Explain unclear information and respond to customer needs.
- Pursue first-contact resolution and coordinate follow-up with service partners and internal teams through case closure.
- Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Deliver services in line with established procedures to support customer satisfaction.
- Develop lasting customer relationships by providing attentive, proactive support.
- Complete other management-assigned duties within the employment category and contribute to the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System.
आवश्यकताएँ
- Diploma, advanced or higher diploma, bachelor's degree, postgraduate diploma, professional degree, or master's degree in any field.
- Around two years of relevant work experience is preferred; fresh graduates may also apply.
- Strong time-management skills and the drive to exceed expectations.
- Ability to manage multiple tasks and use customer information to tailor responses and actions.
- Strong communication skills, including active listening, empathy, and professional phone etiquette.
- Comfort working with computers and multiple systems, with the ability to learn and adapt to new platforms.
- Excellent spoken and written English, plus proficiency in the language used by the supported market.
लाभ
- Competitive remuneration and additional perks.
- Medical, insurance, and social security coverage.
- Modern, well-equipped workspaces.
- Employee activities and recognition programs.
- Structured learning and development opportunities.
- A positive culture designed to support career growth.
- Convenient location with direct public transport connections.
- Flexible working arrangements.
- Coaching and mentoring from experienced specialists.
- The opportunity to work for a globally recognized, award-winning company.