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Cabinetworks Group
Cabinetworks Group
5,001 – 10,000 Employees
H1B Visa SponsorConstructionManufacturingRetail
Cabinetworks Group is a U.S.-based manufacturer of kitchen and bath cabinetry, serving homeowners and the professionals who help design and build their spaces. Its portfolio spans 15 brands and reaches customers through showrooms, builders, architects, and suppliers. With nearly 6,000 employees working across 19 locations, the company combines large-scale manufacturing with a focus on craftsmanship, customer experience, and community involvement. For job seekers, Cabinetworks Group offers a view into careers supporting the production, delivery, and continued development of cabinetry products for a broad range of homes, projects, and budgets.
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Onsite Customer Care Representative - Waconia, Minnesota

Support customers with order questions, product and technical issues, and service resolution for Cabinetworks Group’s kitchen cabinet brands. Manage calls, orders, product information, and follow-up to help deliver positive customer experiences.

USUnited StatesMIMichiganMNMinnesota
$21 – $24 / hour
On-siteFull-timeJuniorNo degree requiredEnglish RequiredCustomer Support

Description

  • Assist customers and consumers with order questions, product and technical support, promotions, and issue resolution
  • Investigate root causes and create appropriate action plans for resolving issues
  • Collaborate with field sales and service teams to support positive customer experiences
  • Explain lead times, estimated arrivals, product and technical specifications, policies, vendor buying agreements, cancellations, first-order programs, and replacements
  • Resolve product and service concerns and route relevant information to the appropriate department
  • Make outbound follow-up calls about product delivery and customer satisfaction
  • Handle inbound calls from internal and external customers, take initial orders, and address issues
  • Enter high volumes of orders accurately into the system
  • Follow department standards while adapting to changing business needs
  • Complete ongoing training on policies, products, and processes

Requirements

  • High school diploma or GED
  • One to three years of customer service experience
  • Proficiency with computers, including Microsoft Office Suite
  • Typing speed of 45 to 50 words per minute
  • Strong organization skills with the ability to manage multiple priorities
  • Accurate data-entry skills supported by careful attention to detail
  • Clear verbal and written communication skills for interacting with external customers
  • Proven ability to resolve conflicts involving sensitive or complex issues
  • Ability to work effectively with flexibility, independence, and initiative without daily management interaction

Benefits

  • Annual bonus
  • Equal opportunity employment
  • E-Verify employment eligibility verification

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