Cabinetworks Group
Cabinetworks Group
Cabinetworks Group — үй иелеріне және олардың кеңістігін жобалап, салуға көмектесетін мамандарға қызмет көрсететін, АҚШ-та орналасқан асүй және жуынатын бөлме жиһаздарын өндіруші компания. Оның портфеліне 15 бренд кіреді, ал компания клиенттерге шоурумдар, құрылыс салушылар, сәулетшілер және жеткізушілер арқылы жетеді. 19 нысанда жұмыс істейтін 6 000-ға жуық қызметкері бар компания ауқымды өндірісті шеберлікке, клиент тәжірибесіне және қоғамға араласуға басымдық берумен ұштастырады. Жұмыс іздеушілер үшін Cabinetworks Group әртүрлі үйлерге, жобаларға және бюджеттерге арналған жиһаз өнімдерін өндіруді, жеткізуді және одан әрі дамытуды қолдайтын мансап мүмкіндіктері туралы түсінік береді.

Onsite Customer Care Representative - Waconia, Minnesota

Support customers with order questions, product and technical issues, and service resolution for Cabinetworks Group’s kitchen cabinet brands. Manage calls, orders, product information, and follow-up to help deliver positive customer experiences.

Сипаттама

  • Assist customers and consumers with order questions, product and technical support, promotions, and issue resolution
  • Investigate root causes and create appropriate action plans for resolving issues
  • Collaborate with field sales and service teams to support positive customer experiences
  • Explain lead times, estimated arrivals, product and technical specifications, policies, vendor buying agreements, cancellations, first-order programs, and replacements
  • Resolve product and service concerns and route relevant information to the appropriate department
  • Make outbound follow-up calls about product delivery and customer satisfaction
  • Handle inbound calls from internal and external customers, take initial orders, and address issues
  • Enter high volumes of orders accurately into the system
  • Follow department standards while adapting to changing business needs
  • Complete ongoing training on policies, products, and processes

Талаптар

  • High school diploma or GED
  • One to three years of customer service experience
  • Proficiency with computers, including Microsoft Office Suite
  • Typing speed of 45 to 50 words per minute
  • Strong organization skills with the ability to manage multiple priorities
  • Accurate data-entry skills supported by careful attention to detail
  • Clear verbal and written communication skills for interacting with external customers
  • Proven ability to resolve conflicts involving sensitive or complex issues
  • Ability to work effectively with flexibility, independence, and initiative without daily management interaction

Артықшылықтар

  • Annual bonus
  • Equal opportunity employment
  • E-Verify employment eligibility verification

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