Verity Group
Verity Group
Verity Group is a digital transformation and innovation consulting firm helping companies turn technology into practical business outcomes. Its work spans artificial intelligence migration, hyperautomation, cybersecurity, and digital engineering, combining strategic guidance with hands-on delivery from initial planning through implementation. With a focus on depth and tailored solutions, Verity Group works with ambitious organizations to improve efficiency and advance their technology capabilities.

Mid-Level UX Writer in São Paulo (Hybrid)

Shape customer journeys across WhatsApp and chatbot experiences at Verity Group, a digital transformation and engineering consultancy. Use data to refine conversational flows and make them clearer, more intuitive, and effective.

Description

  • Improve customer journeys and experiences across automated communication channels, especially WhatsApp and chatbots.
  • Build a stronger understanding of business processes and operational flows.
  • Maintain end-to-end experience traceability and measurement through journey-wide data tagging and instrumentation.
  • Champion the customer experience across initiatives.
  • Translate data into actionable insights.
  • Create more efficient, intuitive flows that improve satisfaction and conversion.

Requirements

  • Hands-on experience in conversational design for chatbots, IVR systems, and WhatsApp.
  • Proficiency in journey mapping, service blueprints, and complex flow design.
  • Experience implementing data tagging and instrumentation to measure metrics.
  • Experience prototyping and testing with Figma, Miro, or comparable tools.
  • Familiarity with chatbot platforms and WhatsApp Business APIs, including WhatsApp Flows.
  • Ability to perform both qualitative and quantitative UX research.
  • Experience working in agile environments such as Scrum or Kanban with Product Owners and engineers.
  • Empathetic, customer-centered approach to design.
  • Strong communication and stakeholder relationship skills across technical and business teams.
  • Confident negotiation and persuasion abilities.
  • Resilient and adaptable approach to changing priorities.
  • Highly organized approach to documenting and managing conversational flows and customer journeys.
  • Proactive leadership in research activities and solution development.
  • Availability to work onsite one day each week in Barra Funda, São Paulo.
  • Familiarity with chatbot platforms and WhatsApp Business APIs, including WhatsApp Flows.

Benefits

  • Meal voucher
  • Food allowance
  • Home office allowance
  • Health insurance
  • Dental insurance
  • Life insurance
  • Paid birthday day off
  • TotalPass or Wellhub access
  • Boon Saúde app
  • Discount partnerships
  • Discounts with partner businesses and educational institutions
  • Welcome kit
  • Structured onboarding program
  • Verity Learning
  • Verity Break
  • VerityComVocê program
  • Access to professional development courses
  • Great Place to Work-certified workplace

Related Jobs

MÜNZING CHEMIE GmbH

Sales Manager, Mid-Atlantic Specialty Chemicals

MÜNZING CHEMIE GmbH
501 – 1,000 Employees
ChemistryManufacturing

Lead technical sales of specialty chemical additives across the Mid-Atlantic, serving customers in coatings, adhesives, inks, and construction. Manage existing accounts while developing new business through customer visits and project-based selling.

Open
MÜNZING

MÜNZING Mid-Atlantic Sales Manager, Specialty Chemicals

MÜNZING

Lead territory sales for MÜNZING’s specialty chemical additives across the Mid-Atlantic, using technical project selling to develop customer relationships and close business. Manage a $3–5 million territory and build $1–2 million in near-term business potential across coatings, adhesives, inks, and construction markets.

Open