Verity Group
Verity Group
Verity Group एक डिजिटल परिवर्तन और नवाचार परामर्श कंपनी है, जो कंपनियों को प्रौद्योगिकी को व्यावहारिक व्यावसायिक परिणामों में बदलने में मदद करती है। इसका काम कृत्रिम बुद्धिमत्ता के माइग्रेशन, हाइपरऑटोमेशन, साइबर सुरक्षा और डिजिटल इंजीनियरिंग तक फैला है। कंपनी रणनीतिक मार्गदर्शन को प्रारंभिक योजना से लेकर कार्यान्वयन तक व्यावहारिक सहयोग के साथ जोड़ती है। गहन विशेषज्ञता और अनुकूलित समाधानों पर ध्यान केंद्रित करते हुए, Verity Group महत्वाकांक्षी संगठनों के साथ मिलकर उनकी दक्षता बढ़ाती है और उनकी तकनीकी क्षमताओं को उन्नत करती है।

Mid-Level UX Writer in São Paulo (Hybrid)

Shape customer journeys across WhatsApp and chatbot experiences at Verity Group, a digital transformation and engineering consultancy. Use data to refine conversational flows and make them clearer, more intuitive, and effective.

विवरण

  • Improve customer journeys and experiences across automated communication channels, especially WhatsApp and chatbots.
  • Build a stronger understanding of business processes and operational flows.
  • Maintain end-to-end experience traceability and measurement through journey-wide data tagging and instrumentation.
  • Champion the customer experience across initiatives.
  • Translate data into actionable insights.
  • Create more efficient, intuitive flows that improve satisfaction and conversion.

आवश्यकताएँ

  • Hands-on experience in conversational design for chatbots, IVR systems, and WhatsApp.
  • Proficiency in journey mapping, service blueprints, and complex flow design.
  • Experience implementing data tagging and instrumentation to measure metrics.
  • Experience prototyping and testing with Figma, Miro, or comparable tools.
  • Familiarity with chatbot platforms and WhatsApp Business APIs, including WhatsApp Flows.
  • Ability to perform both qualitative and quantitative UX research.
  • Experience working in agile environments such as Scrum or Kanban with Product Owners and engineers.
  • Empathetic, customer-centered approach to design.
  • Strong communication and stakeholder relationship skills across technical and business teams.
  • Confident negotiation and persuasion abilities.
  • Resilient and adaptable approach to changing priorities.
  • Highly organized approach to documenting and managing conversational flows and customer journeys.
  • Proactive leadership in research activities and solution development.
  • Availability to work onsite one day each week in Barra Funda, São Paulo.
  • Familiarity with chatbot platforms and WhatsApp Business APIs, including WhatsApp Flows.

लाभ

  • Meal voucher
  • Food allowance
  • Home office allowance
  • Health insurance
  • Dental insurance
  • Life insurance
  • Paid birthday day off
  • TotalPass or Wellhub access
  • Boon Saúde app
  • Discount partnerships
  • Discounts with partner businesses and educational institutions
  • Welcome kit
  • Structured onboarding program
  • Verity Learning
  • Verity Break
  • VerityComVocê program
  • Access to professional development courses
  • Great Place to Work-certified workplace

संबंधित नौकरियाँ

American Red Cross

Associate Product Manager, Contact Center Platforms

American Red Cross

Guide American Red Cross contact center, IVR, and AI products to improve humanitarian service delivery. Shape routing, automation, analytics, and digital self-service across client journeys.

खोलें
Applaudo

Senior Azure DevOps Engineer, Platform Engineering

Applaudo

Build secure Azure platforms, landing zones, and Terraform automation for Applaudo’s AI-powered solutions. Support enterprise cloud transformation with Azure DevOps, governance, and CI/CD.

खोलें
AT&T
PwC

PwC DevOps Engineer Associate

PwC

Build cloud software, microservices, and CI/CD solutions as an associate DevOps engineer supporting PwC client projects in Mexico. Work across coding, testing, troubleshooting, and managed services delivery.

खोलें
Scaled Agile, Inc.

Customer Experience Representative

Scaled Agile, Inc.
51 – 200 कर्मचारी
B2Bपरामर्शशिक्षा

Support Scaled Agile customers and partners as they use training, certification, and learning platforms. Coordinate customer service, exams, courseware, and learning management system operations.

खोलें
TRIMEDX

Client Experience Coordinator

TRIMEDX

Coordinate medical equipment service requests for TRIMEDX healthcare clients, handling calls, recording issues, and dispatching technicians. The role is primarily home-based and listed as hybrid.

खोलें
American Red Cross

American Red Cross Call Center Agent I

American Red Cross

Contact blood donors and schedule donation appointments for the American Red Cross. The hybrid role is based near Tucson, with initial training at the Tucson Call Center.

खोलें
STS

Senior Power Electronics Engineer, Solar PV

STS

Advise on transformers, inverters, and medium- and high-voltage systems for utility-scale solar and battery storage projects. Conduct technology reviews, field testing, and technical due diligence for projects worldwide.

खोलें
American Red Cross

Part-Time Call Center Agent I – American Red Cross, Tucson

American Red Cross

Contact donors and schedule blood donations in this part-time American Red Cross call center role. Based near Tucson, the position includes initial training at the Tucson Call Center and a hybrid work arrangement.

खोलें
Braun Intertec Corporation

Senior Geotechnical Engineer, Mission Critical

Braun Intertec Corporation

Lead geotechnical engineering work on mission-critical projects at Braun Intertec, an employee-owned environmental consulting and engineering firm. Deliver analyses, recommendations, reports, and project oversight.

खोलें