Senior Product Designer, Germany (Remote)
Molecule AG
Lead product design for Molecule’s web and mobile tools supporting decentralized science. Build the design system, prototype new workflows, and guide implementation across the product team.
Open
Pmweb is a marketing services company focused on CRM and Marketing Cloud solutions. With more than two decades of experience, it helps businesses build personalized, automated customer engagement programs across channels including email, SMS, and WhatsApp. Its work combines data-driven strategy, analytics, and campaign optimization, with integrations involving Oracle, Salesforce, and Adobe platforms. As part of WPP Group, Pmweb collaborates with major brands across sectors such as consulting, healthcare, and hospitality.
Mid-Level CRM Analyst at Pmweb — São Paulo Hybrid
Join Pmweb as a mid-level CRM analyst in São Paulo, supporting client marketing and CRM programs. The role focuses on multichannel strategy, campaign optimization, and performance analysis.
Description
- Uncover client needs and identify opportunities to broaden their service portfolios.
- Maintain consistent client communication through meetings, email, and WhatsApp.
- Strengthen strategic client partnerships by understanding requirements and delivering high-quality service.
- Drive adoption of Pmweb platforms and products to improve engagement and customer satisfaction.
- Create and lead workshops that teach clients how to use available tools.
- Support management-led special projects and work closely with operational teams.
- Review client metrics each day to keep strategies aligned and effective.
- Prepare and present weekly and monthly reports covering service performance and usage insights.
- Plan and execute CRM strategies using RFV and LTV to refine segmentation and personalization.
- Set up control groups to assess the impact of marketing campaigns.
- Recognize high-value customers and recommend actions to increase relationship value.
- Develop multichannel campaigns based on customer needs and behavior.
- Evaluate CRM KPIs such as retention, churn, and engagement, then recommend ongoing improvements.
- Partner with marketing, data, and BI teams to connect CRM initiatives with business goals.
- Produce comprehensive reports on customer behavior and campaign results.
Requirements
- Bachelor’s degree in marketing, advertising, communications, or a related discipline.
- Prior experience overseeing client portfolios and delivering strategic account support.
- Strong understanding of digital marketing, CRM campaigns, and performance marketing.
- Working knowledge of CRM, CRO, and loyalty best practices.
- Advanced data analysis ability, including evaluating metrics and results to uncover business opportunities.
- Advanced English and/or Spanish is an advantage.
Benefits
- Medical and dental insurance*
- Life insurance*
- Childcare assistance*
- Pluxee Cuida, offering psychological, legal, and financial support and guidance.
- Wellhub membership, formerly known as Gympass.
- A day off during your birthday month 🎂
- Transportation allowance
- Flexible meal and/or food allowance options.
- Language-learning incentive*
- Education incentive*
- Certification reimbursement and incentive*
- Flexible working hours with seven schedule options to suit you and your team.
- Home office allowance
- Ongoing feedback culture with structured performance reviews.
- Profit Sharing and Results Participation (PLR)*
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