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CDW
CDW
H1B Visa SponsorConsultingEducationHealthcare
CDW provides technology products and services for enterprises, government organizations, healthcare providers, and educational institutions. Its work spans IT infrastructure, managed services, cybersecurity, cloud computing, digital workspaces, and broader enterprise solutions. By working with leading technology brands, CDW helps organizations design and manage technology environments that support productivity, security, and digital transformation across a range of industries.
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Managed Services Engineering Manager – AIX, Unix & Linux (Remote, US)

Lead managed services engineering for AIX, Unix, and Linux environments at CDW, a Fortune 500 technology solutions provider. Own service delivery, customer satisfaction, operational improvement, team performance, and budgets.

USUnited States
$126,500 – $177,100 / year
RemoteFull-timeMiddleSeniorEnglish RequiredEngineering Manager
LinuxUnix

Description

  • Lead a Managed Services Engineering team against financial, operational, customer satisfaction, and coworker objectives
  • Deliver managed services and act as product owner for assigned offerings
  • Align engineering teams with the broader Services strategy
  • Build relationships across product development, professional services, sales, customers, and strategic technology partners
  • Execute customer service level agreements through operational frameworks and standard procedures
  • Improve services continuously through process management, staff management, performance oversight, and key metrics
  • Allocate engineering resources to maintain, support, and optimize assigned technologies
  • Engage customers through sales opportunities, quarterly reviews, and support matters
  • Monitor and report customer satisfaction metrics and survey results
  • Manage workloads, prioritize work, assign resources, and review Service Desk queues and reports
  • Coordinate strategic and tactical plans for the ongoing development of assigned technologies
  • Manage time reporting and related analysis
  • Hire and develop staff, build effective teams, delegate work, and provide feedback, coaching, mentoring, and development plans
  • Maintain the on-call schedule
  • Work with peers to meet company, department, and individual objectives
  • Oversee problem, change, and work order processes
  • Apply and enforce operational frameworks and standard procedures through quality assurance
  • Evaluate processes and organizational structures to identify gaps
  • Manage operational costs, planning, and budgets
  • Advance CDW’s vision of an AI-fluent organization and support responsible AI adoption

Requirements

  • Bachelor’s degree plus 5 years of relevant experience, or 9 years of related consulting or IT services delivery experience
  • Prior consulting leadership experience
  • Experience with process management and improvement
  • Experience with ITIL
  • Experience managing AIX, Linux, and Unix environments, including enterprise operating systems, virtualization, clustering, storage integration, and related tools
  • Understanding of capacity planning, performance tuning, patching, high availability, and workload automation for AIX, Linux, and Unix
  • Ability to lead teams and build consensus
  • Clear, concise oral and written communication skills adapted to varied audiences
  • Ability to balance competing priorities, adapt to changing business needs, and meet deadlines
  • Demonstrated collaboration, relationship-building, initiative, and creative problem-solving skills
  • Ability to identify and resolve client, project, and people issues creatively
  • Demonstrated negotiation skills
  • Knowledge of IBM, Cisco, Microsoft, HP, or Dell products and services
  • Experience working with vendors and business partners
  • Ability to lead and manage teams toward critical results
  • Ability to calculate, analyze, and interpret complex statistical data for reporting or forecasting
  • Ability to serve as a trusted advisor in a strategic partnership
  • Willingness and ability to travel up to 25% or as needed to CDW locations, meetings, or client sites
  • Ability to multitask, organize, and prioritize work
  • Experience with IBM AIX, Red Hat Enterprise Linux, SUSE Linux Enterprise Server, Ubuntu, Solaris, and HP-UX is a plus

Benefits

  • Annual bonus target of 20%, subject to plan terms and conditions
  • Benefits overview available through CDW’s benefits information site
  • Salary ranges may vary by geographic differential
  • Travel opportunities up to 25% or as needed to CDW locations, meetings, or client sites
  • Professional growth and supported development
  • Collaborative, equitable, transparent, and respectful hiring process
  • Opportunities for AI learning and experimentation

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