Emerson
Emerson
Emerson is a global technology, software, and engineering company with expertise in automation and advanced industrial solutions. Its work spans manufacturing, consulting, and food and beverage, supporting organizations that aim to operate more safely, efficiently, intelligently, and sustainably. Emerson also emphasizes environmental, social, and governance priorities, alongside diversity, equity, inclusion, community engagement, and STEM initiatives. For professionals exploring opportunities in industrial technology and engineering, the company brings together a broad international workforce focused on solving complex operational challenges.

Mailbox Administrator - Hybrid, Mandaluyong | Emerson

Manage customer inquiries, records, and business-system workflows for Emerson’s hybrid Mandaluyong operations team. The role supports customer-focused digital processes across mailbox, CRM, Oracle, and related systems.

Description

  • Manage the mailbox processes that support customer and business operations
  • Complete guided training and shadowing across the LLLP mailbox, CRM, Oracle navigation, and Measurement Solutions
  • Record customer inquiries and register new customer accounts
  • Store, upload, and archive communications across OCM/WCC, CRM, shared folders, and SharePoint
  • Create transaction records through CRM Logging and SSRS Reports
  • Track incoming messages in the LLLP mailbox
  • Confirm receipt of customer emails, purchase orders, and quotation requests
  • Validate new customer accounts and work with the Customer Vendor Data Hub team to establish accounts in business systems
  • Route requests, tasks, and messages to the appropriate person or support group using workload and escalation procedures

Requirements

  • A bachelor’s degree in any four-year course
  • Fresh graduates may apply
  • Proficiency in spoken and written English
  • Basic familiarity with Microsoft Office applications
  • Knowledge of relevant business processes and tools, including Oracle Business Systems, FileNet, eDocs, SharePoint, and Buttons
  • Strong analytical ability
  • Capacity to work independently and produce accurate, high-quality reports
  • Ability to communicate ideas and collaborate across organizational levels
  • Ability to contribute effectively in a team setting

Benefits

  • Structured training and shadowing led by the Systems and Training team and organizational leaders
  • Continuing opportunities for career development
  • Mentorship, training, and leadership opportunities
  • Competitive benefits plans
  • Multiple medical insurance plan options
  • Employee Assistance Program
  • Employee resource groups
  • Employee recognition programs
  • Flexible time off plans
  • Paid parental leave for maternal and paternal leave
  • Vacation leave
  • Holiday leave

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