EXL
EXL
EXL is a business consulting and services company that helps organizations use data, analytics, and technology to improve operations and make better decisions. Its work includes operations management, decision analytics, and digital transformation, with experience supporting clients in healthcare, insurance, finance, and logistics. EXL combines data science with practical business expertise to develop solutions tailored to each organization’s goals, operating model, and industry context.

Credit Control Executive

Manage aging analysis, reconciliations, and customer queries for EXL’s insurance operations in India. Help ensure payments are followed up promptly and financial records remain accurate.

Description

  • Review aging data and prepare credit control reports and client statements.
  • Send dunning letters to clients with overdue balances.
  • Call customers to resolve open items and follow up on late payments.
  • Respond to inbound customer calls, determine next steps, and resolve queries promptly.
  • Handle customer requests by email or ticketing system within agreed service levels.
  • Reconcile accounts across multiple systems to maintain accurate data.
  • Track and update logs of process exceptions.
  • Work with Finance, Sales, and Operations to resolve complex credit matters.
  • Track credit metrics and trends and report them to management.
  • Identify ways to improve the efficiency of credit control processes.

Requirements

  • Bachelor’s degree in Accounting required.
  • Experience of 0–5 years preferred.
  • Experience with Oracle NetSuite ERP.

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