Job Duck
Job Duck
201 – 500 Employees
ConsultingLegalMarketing
Job Duck connects professionals with full-time remote roles supporting United States-based businesses. Its opportunities span legal assistance, marketing, executive support, and case management, serving clients and teams across consulting, marketing, and legal work. The company focuses on helping remote professionals build sustainable careers from home through ongoing support and career development resources.

Legal Office Intake Coordinator (Brazil Remote)

Remote legal intake role supporting US law firms with client onboarding, scheduling, communications, document management, payments, agreements, and case administration.

Description

  • Maintain consistent lead follow-up and record all communications and next steps
  • Upload, organize, and manage client documents in the designated systems
  • Send welcome messages and explain which documents clients must provide
  • Coordinate prospective-client intake and guide clients through onboarding
  • Accurately schedule consultations, appointments, meetings, and court dates
  • Monitor voicemails and ensure each message receives timely follow-up
  • Make outbound calls and address client questions with empathy and professionalism
  • Communicate with prospective and current clients by phone and email
  • Manage the attorney’s calendar and identify potential scheduling conflicts
  • Use the firm’s court system to support scheduling and court-date coordination
  • Manage client calls and voicemail messages through RingCentral
  • Keep client, consultation, and matter records accurate and up to date
  • Maintain client and lead data in MyCase
  • Process consultation payments and keep payment records accurate
  • Monitor unsigned fee agreements and follow up for completed copies
  • Prepare fee agreements and send them for signature
  • Deliver reliable administrative support that keeps the legal team’s client service organized and responsive
  • Safeguard confidential information belonging to clients and the firm
  • Complete administrative work with Microsoft Word, Excel, Adobe, and other approved tools
  • Help implement and maintain standard operating procedures

Requirements

  • Three to five years of experience as an assistant, intake specialist, legal receptionist, or comparable law-firm support professional
  • Prior experience with client intake, onboarding, calendar coordination, document collection, and follow-up workflows
  • Strong spoken and written English skills
  • Excellent customer service and professional communication skills
  • Experience working with standard operating procedures is highly valued
  • Experience using MyCase is highly valued
  • Proficiency in Microsoft Office, including Word and Excel
  • Familiarity with Adobe for document review and management
  • Experience with RingCentral or a similar business phone platform
  • Ability to learn and use the firm’s court system
  • Availability to work from 9:00 a.m. to 6:00 p.m. Central Time

Benefits

  • Work remotely from Brazil
  • Workplace culture recognized with Great Place to Work Certification

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