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Docplanner
Docplanner
1,001 – 5,000 Employees
HealthcareMarketplaceSaaS
Docplanner is a global healthcare technology company operating across healthcare, marketplace, and SaaS. Its platform helps patients find and book appointments with doctors while giving clinics and medical professionals tools for practice management, patient engagement, online visibility, and reputation management. Docplanner’s integrated services are designed to improve clinic workflows, reduce missed appointments, and make access to care easier. The company operates in 13 countries, with more than 2,800 employees, around 300,000 active doctors, approximately 25 million appointments booked each month, and about 100 million monthly website visits.
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Knowledge Architect, Product Enablement Expert - Barcelona Hybrid

Shape code-informed product knowledge for Docplanner’s global healthcare platform. Enable the Kraken and Noa assistants through content standards, review workflows, and team training.

ESSpainHybridFull-timeMiddleSeniorEnglish RequiredArchitect

Description

  • Own Docplanner’s product knowledge model, covering facts, structure, labels, metadata, and internal versus external content
  • Establish quality standards that require references to repositories, files, or code locations
  • Build a unified knowledge structure for the Kraken and Noa assistants
  • Use GitHub repositories and source code to uncover feature logic, rules, and edge cases
  • Turn technical knowledge from code into clear, reviewable content
  • Refine knowledge-generation workflows to reduce manual confirmation
  • Ensure new and updated features produce code-based knowledge from their initial release
  • Assess the internal knowledge base and determine what to migrate, rewrite, replace, or archive
  • Rank knowledge-base initiatives by topic usage and rate of change
  • Guide the knowledge-base transformation while maintaining quality across markets and contributors
  • Produce practical guides, examples, and training for the new fact-checking process
  • Build team capability in fact writing, generated-content review, gap analysis, repository-based content, and AI assistant testing
  • Find important knowledge outside the codebase, including market and plan variations, interface wording, patient-facing content, and screenshots
  • Create repeatable information-gathering workflows with Product Managers, Product Marketing, and Product Experts
  • Lead review cycles with feature owners and track corrections and their underlying causes
  • Establish methods for keeping knowledge accurate through frequent releases
  • Notify the Help Center team when releases make published content inaccurate
  • Coordinate with Product Experts, Help Center, Kraken and Noa owners, and Engineering
  • Define handoff formats and evaluate assistant responses using fixed question sets

Requirements

  • 4–7 years of hands-on ownership in technical writing, documentation engineering, knowledge management, developer experience, solutions engineering, or a comparable field
  • Working knowledge of Git and GitHub, including branches, pull requests, change review, and large-codebase navigation
  • Ability to read code well enough to understand rules and edge cases; software engineering experience is not required
  • Experience creating content systems based on small, self-contained pieces with labels, metadata, and standards
  • Daily working use of Markdown, YAML, or JSON
  • Background with version-controlled documentation reviewed, stored, and built in a repository
  • Understanding of how AI assistants retrieve and use content, including how to evaluate their answers
  • Demonstrated ability to secure timely fact reviews from busy subject-matter experts and create effective review formats
  • Experience introducing a new working method to a team and embedding it in practice
  • Self-direction to establish and shape a newly defined role
  • Professional written and spoken English
  • Spanish, Portuguese, Polish, or Italian language skills are advantageous
  • Existing legal authorization to work in the country of residence or role location; visa sponsorship is unavailable

Benefits

  • Healthcare insurance
  • Gym membership support
  • Mental health support
  • Paid vacation
  • Birthday leave
  • Personal recharge days
  • Meal vouchers through Ticket Restaurant
  • Transport allowances
  • Extended parental leave
  • Career development opportunities
  • Opportunities to contribute to cross-functional projects
  • Remote work and flexible hours, depending on the role and team
  • Access to office hubs in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome, or Bologna
  • A global, diverse, and inclusive workplace

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