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Apis Services, Inc.
Apis Services, Inc.
1,001 – 5,000 Employees
ConsultingHealthcareLogistics
Apis Services, Inc. is a shared-services and back-office partner supporting Inperium, Inc. and its nonprofit affiliates. Operating through Management Services Agreements, the company centralizes essential business functions such as finance, payroll, human resources, information technology, benefits and wellness, insurance and risk management, compliance, legal support, fleet operations, and facilities management. Affiliate leaders retain responsibility for program delivery, while Apis helps streamline administration and improve operational efficiency so more resources can support nonprofit services and program quality.
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HRIS Services Coordinator - Pennsylvania Remote

Provide Tier 1 HR support remotely to employees and managers across Apis Services’ behavioral health and human services affiliates. Manage HR cases, system questions, and service improvements.

USUnited StatesPAPennsylvania
$60,000 – $65,000 / year
RemoteFull-timeMiddleSeniorEnglish RequiredGeneral

Description

  • Act as the primary contact for employees and managers requesting support through ONE HR Services
  • Answer questions about HR policies, procedures, forms, benefits, employment details, and HR systems
  • Resolve routine HR inquiries during the initial contact whenever possible
  • Accurately create, update, document, and close HR service cases within required timeframes
  • Manage employee inquiries through resolution or an authorized handoff
  • Help employees with ADP, onboarding, timekeeping, the HR portal, and other HR system questions
  • Escalate complex matters to the appropriate HR specialist while supporting a smooth employee experience
  • Safeguard confidential employee information and follow applicable privacy requirements
  • Use knowledge articles, standard operating procedures, and service resources to deliver consistent guidance
  • Track open cases and complete timely follow-up through resolution
  • Recognize recurring issues and opportunities to enhance the employee experience
  • Contribute to service improvements, system enhancements, and process optimization initiatives
  • Support enterprise HR programs, acquisitions, and organizational growth activities

Requirements

  • High school diploma is required
  • A bachelor’s degree in Human Resources, Business Administration, or a related field is preferred
  • Prior experience in HR, HR operations, employee services, customer service, or administrative support
  • Strong written and verbal communication abilities
  • Demonstrated discretion, confidentiality, and sound judgment
  • Well-developed organizational skills and careful attention to detail
  • Proficiency with Microsoft Office applications
  • Experience in an HR service center or shared services setting is preferred
  • Familiarity with HRIS, case management, ticketing, call center, or service management platforms is preferred
  • Experience with ADP or comparable HR technology is preferred
  • Working knowledge of HR practices and employee support processes is preferred
  • Ability to sit, stand, walk, bend, and reach as required
  • Ability to occasionally lift up to 25 pounds
  • Ability to work at a computer for extended periods
  • Ability to perform essential duties with or without reasonable accommodation

Benefits

  • Competitive compensation
  • DailyPay access to earned wages before payday
  • Medical, dental, and vision insurance
  • 401(k) retirement plan
  • Paid time off
  • Employee assistance program
  • Wellness programs
  • Employee referral bonuses
  • Company-paid training
  • Professional development opportunities
  • Continuing HR and HRIS training
  • Experience with multistate HR operations
  • Career advancement opportunities
  • Cross-functional learning opportunities
  • Leadership development programs
  • Opportunities across multiple service lines

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