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NOV
NOV
ConsultingEnergyManufacturing
NOV develops equipment, technologies, and digital services for the energy industry, with a long history of innovation dating back to 1862. Its solutions support oilfield operations by helping customers produce energy safely and efficiently, while also contributing to the sector’s shift toward more sustainable practices. NOV’s portfolio includes MYNOV, a single sign-on platform that connects users with multiple NOV applications and services. The company brings together manufacturing, consulting, and energy expertise in support of customers across the global energy sector.
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HR Shared Services Representative, LATAM — NOV (Hybrid, Monterrey)

Full-time HR shared services role supporting LATAM employee lifecycle activities through Oracle Cloud HRIS in a hybrid Monterrey setting. The position manages employee requests, data accuracy, ticket SLAs, and HR Central administration.

MXMexicoHybridFull-timeMiddleSeniorEnglish RequiredSpanish RequiredHuman Resources
Oracle

Description

  • Enter data into HR systems and perform quality checks according to established processes
  • Draft emails, letters, and other written communications, escalating cases when necessary
  • Manage HR Help Desk requests and track adherence to defined service-level agreements
  • Prepare contractual documents for onboarding, employee lifecycle, and termination activities
  • Assist employees throughout onboarding, lifecycle, and termination processes
  • Process hires, promotions, transfers, terminations, and other system changes after verifying approvals
  • Answer questions about HR policies and procedures related to HR Central operations
  • Collect and enter information in HR tools, track request progress, and escalate transactions as needed
  • Work with managers, candidates, HR colleagues, and Centers of Excellence
  • Generate and prepare reports that support process delivery and data accuracy
  • Receive assistance requests and direct them through the appropriate communication channels
  • Work with customers to investigate and resolve recurring issues
  • Support team goals involving SLA performance and workload management

Requirements

  • Strong written and spoken communication skills in both English and Spanish
  • Ability to balance multiple assignments and priorities in a fast-moving corporate setting
  • Working knowledge of Microsoft Office 365, including Excel, Word, Outlook, and Teams, with Excel skills for data management and analysis
  • Bachelor’s degree in Human Resources, Business Administration, or a comparable field
  • Prior experience in a corporate shared services or administrative setting
  • Background working in an HR service environment
  • Record of achieving targets tied to key performance indicators
  • Experience using CRM platforms to manage Help Desk tickets
  • Understanding of HRIS platforms, ideally Oracle HCM

Benefits

  • The posting does not specify additional benefits, perks, or compensation.

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