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Grainger
Grainger
H1B Visa SponsorHealthcareLogisticsManufacturing
Grainger is a broad-line distributor serving organizations across North America, Japan, and the United Kingdom. Its business centers on maintenance, repair, and operating products and services, with roughly 2 million items available directly and access to millions more through its online platforms. Supporting more than 4.5 million customers, Grainger combines distribution expertise, customer service, and technology to help businesses manage essential supplies and keep their operations running.
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Grainger Service Centre Manager – Anjou, Quebec (Onsite)

Lead Grainger’s Anjou service centre, overseeing MRO equipment repairs, technician teams, customer relationships and operational performance. Own service revenue, profitability, safety, quality and customer satisfaction across the operation.

CACanada
$87,280 – $120,010 / year
On-siteFull-timeMiddleSeniorEnglish RequiredManager

Description

  • Report to the Senior Manager, Services & Field Safety Professionals
  • Oversee daily service centre activities and improve operations alongside the shop supervisor
  • Coordinate with Sales and Field Operations to promote services and achieve financial targets
  • Expand revenue and market share through planning, pipeline management and targeted opportunities
  • Track market conditions, conversion rates and demand-generation activity
  • Manage expenses, cost to serve and the complete profit-and-loss account
  • Direct supervisors in applying core processes for safety, inventory accuracy, standard work, risk control and customer satisfaction
  • Develop strategic customer relationships and resolve concerns proactively
  • Create and deliver annual plans for sales, gross margin, expenses and earnings
  • Use continuous-improvement methods to strengthen branch profitability and performance indicators
  • Manage repairs, maintenance services and schedules for customer-owned equipment
  • Lead technician hiring, onboarding, coaching and performance evaluation
  • Maintain inventory controls and coordinate annual physical counts
  • Ensure servicing and equipment certification follow standard procedures and applicable regulations
  • Maintain safe, secure, clean and properly maintained technician work areas
  • Deliver service quality and turnaround times that meet customer commitments
  • Oversee administrative workflows including receiving, shipping, quoting, parts procurement and invoicing
  • Attract, hire, develop, coach, train and retain a diverse workforce
  • Create talent pipelines and prepare future leaders through performance and succession planning
  • Promote accountability, engagement and candid two-way feedback across the team

Requirements

  • Technical diploma or an equivalent certificate
  • At least five years of technical or industrial service management experience, ideally in Safety, Fire or MRO
  • Leadership capability gained through prior people-management responsibilities
  • Documented success coaching, building, training and developing direct reports
  • A practical, hands-on approach to management
  • Ability to develop persuasive presentations using clear narrative structure
  • Track record of taking team ownership and increasing revenue and profitability
  • Willingness to travel across assigned regions approximately 50% of the time
  • Ability to complete customer alcohol and drug screening when required for site access
  • Commitment to customer-site safety rules and required personal protective equipment
  • Successful completion of a pre-employment background check for external applicants

Benefits

  • Medical, dental, vision and prescription drug insurance
  • Paid time off
  • Up to 12 company holidays annually, depending on home province
  • Life insurance for employees, spouses and dependents
  • Employee Family Assistance Program covering physical, emotional, mental, financial and related needs
  • Registered Retirement Savings Plan
  • Defined Contribution Pension Plan
  • Support for educational costs and professional membership fees
  • Employee discounts
  • Team member perks
  • 15% incentive target tied to individual and company performance results

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