Global Study Associate Director, CVRM
ICON plc
Lead sponsor-dedicated clinical study projects at ICON, coordinating cross-functional teams and overseeing budgets, timelines, risks, and stakeholder reporting.
Open
TEKsystems is a global technology consulting and workforce solutions company serving enterprise organizations. Its work spans cloud, data and AI, automation, application development, Agile and DevOps transformation, technology operations, and digital experience. The company also provides talent acquisition, recruitment, and managed services, supporting technology teams and large-scale workforce programs across sectors including financial services, healthcare, the public sector, telecommunications, retail, manufacturing, and energy. Its broad service model creates opportunities across consulting, engineering, technology operations, and recruitment-focused roles.
French-English Bilingual Customer Service Representative
Provide French-English customer support for insurance issues involving auto loans and leases at TEKsystems. Handle high-volume calls and maintain customer documentation and records in a remote role.
Description
- Manage a high volume of incoming and outgoing customer calls
- Resolve insurance issues such as missing documents, cancelled policies, coverage differences, and payment concerns
- Reach out to insurance providers to confirm policy details and collect required documents
- Clarify insurance requirements and explain the steps customers need to take
- Record customer conversations and account updates in internal systems
- Leave courteous, scripted messages when customers or insurance contacts cannot be reached
- Adhere to procedures, compliance rules, and quality expectations
- Meet targets for productivity, attendance, and performance
- Deliver a consistently helpful and professional customer experience
- Complete classroom instruction, system training, job shadowing, supervised calls, and continued coaching
Requirements
- Fluent in spoken and written French and English
- High school diploma or equivalent qualification
- At least one year of customer service experience
- Able to type at least 30 words per minute
- Strong communication and problem-solving abilities
- Comfortable spending most of the workday on the phone
- Able to work independently in a remote setting
- Positive outlook and professional phone manner
- Consistent employment history
- Call center experience is preferred
- Experience managing a high volume of calls is preferred
- Background in customer support or service is preferred
- Familiarity with CRM or web-based systems is preferred
- Financial services or insurance experience is preferred
- Experience using scripts and working to performance metrics is preferred
- Must pass a training assessment to move into the assigned schedule
Benefits
- Paid training
- Continued coaching and support
- Medical, dental, and vision coverage
- Critical illness, accident, and hospital coverage
- 401(k) plan with pre-tax and Roth contribution options
- Voluntary life and AD&D coverage for employees and dependents
- Short-term and long-term disability coverage
- Health Savings Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Paid time off, vacation, or sick leave
Related Jobs
Director of Information Technology, Manufacturing Systems
Fiserv
Lead manufacturing applications and processing platforms at Fiserv, a global fintech and payments company. Set direction for reliability, automation, planning, and operational performance.
Open
Director of Customer Journey Insights at Insulet (Hybrid)
Insulet Corporation
United States
California
Massachusetts$187,100 – $280,625 / year
HybridFull-timeLeadEnglish RequiredDirectorLead global customer journey insights for Insulet’s diabetes medical devices, turning customer signals into actionable recommendations. Develop measurement frameworks, reporting, and follow-through across markets.
Open
Senior Backend Engineer, AI Platform
TMTG
Build production LLM features and foundational AI infrastructure for a social media platform serving millions. Lead retrieval, model serving, evaluation, and safety systems.
Open
Director of Fintech Innovation Programs
TruStageUnited States
Colorado
Texas
Wisconsin$104,200 – $156,300 / year
RemoteFull-timeLeadEnglish RequiredDirectorLead Filene’s fintech testing portfolio, guiding credit union pilots from partner selection through execution and reporting. The role combines program leadership, fintech partnerships, and research-backed insights.
Open
Delivery Director
symphony.is
Lead AI-enabled software delivery for Symphony.is, guiding client outcomes, account profitability, delivery teams and senior partnerships. Build reusable AI workflows while overseeing complex accounts and adapting plans to changing client priorities.
Open
Lead Director of Agile Practice Management
CVS Health
Lead strategic and regulatory technology portfolios for CVS Health’s Aetna businesses. Guide Agile delivery, governance, financial oversight, and enterprise transformation.
Open
Remote Python Data Engineer — ICF
ICFUnited States
Virginia$81,499 – $167,644 / year
RemoteFull-timeMiddleSeniorEnglish RequiredBackend EngineerSoftware EngineerBuild secure data pipelines and reporting integrations for ICF using Python, SQL, PostgreSQL, and Databricks. Support APIs, data quality, AWS QuickSight reporting, and DevOps workflows.
Open
Senior Python Software Engineer, Cloud and Data
Software Mind
Build secure Python services, cloud applications, and data pipelines for Software Mind’s global clients. Connect business systems with shared data layers, dashboards, and planning tools.
Open
Senior Ruby on Rails Backend Engineer
Salve.InnoBuild and scale backend applications with Ruby on Rails at a growing AI technology company. Take complex features from planning through deployment while improving system performance, reliability, and architecture.
Open