TEKsystems ir globāls tehnoloģiju konsultāciju un darbaspēka risinājumu uzņēmums, kas apkalpo lielas organizācijas. Tā darbība aptver mākoņtehnoloģijas, datus un mākslīgo intelektu, automatizāciju, lietojumprogrammu izstrādi, agile un DevOps pārveidi, tehnoloģiju operācijas un digitālo pieredzi. Uzņēmums nodrošina arī talantu piesaisti, personāla atlasi un pārvaldītus pakalpojumus, atbalstot tehnoloģiju komandas un liela mēroga darbaspēka programmas finanšu pakalpojumu, veselības aprūpes, publiskā sektora, telekomunikāciju, mazumtirdzniecības, ražošanas un enerģētikas nozarēs. Plašais pakalpojumu modelis piedāvā iespējas konsultāciju, inženierijas, tehnoloģiju operāciju un personāla atlases jomā.
French-English Bilingual Customer Service Representative
Provide French-English customer support for insurance issues involving auto loans and leases at TEKsystems. Handle high-volume calls and maintain customer documentation and records in a remote role.
Apraksts
- Manage a high volume of incoming and outgoing customer calls
- Resolve insurance issues such as missing documents, cancelled policies, coverage differences, and payment concerns
- Reach out to insurance providers to confirm policy details and collect required documents
- Clarify insurance requirements and explain the steps customers need to take
- Record customer conversations and account updates in internal systems
- Leave courteous, scripted messages when customers or insurance contacts cannot be reached
- Adhere to procedures, compliance rules, and quality expectations
- Meet targets for productivity, attendance, and performance
- Deliver a consistently helpful and professional customer experience
- Complete classroom instruction, system training, job shadowing, supervised calls, and continued coaching
Prasības
- Fluent in spoken and written French and English
- High school diploma or equivalent qualification
- At least one year of customer service experience
- Able to type at least 30 words per minute
- Strong communication and problem-solving abilities
- Comfortable spending most of the workday on the phone
- Able to work independently in a remote setting
- Positive outlook and professional phone manner
- Consistent employment history
- Call center experience is preferred
- Experience managing a high volume of calls is preferred
- Background in customer support or service is preferred
- Familiarity with CRM or web-based systems is preferred
- Financial services or insurance experience is preferred
- Experience using scripts and working to performance metrics is preferred
- Must pass a training assessment to move into the assigned schedule
Priekšrocības
- Paid training
- Continued coaching and support
- Medical, dental, and vision coverage
- Critical illness, accident, and hospital coverage
- 401(k) plan with pre-tax and Roth contribution options
- Voluntary life and AD&D coverage for employees and dependents
- Short-term and long-term disability coverage
- Health Savings Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Paid time off, vacation, or sick leave