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TEKsystems
TEKsystems
ConsultanțăÎntreprindereRecrutare
TEKsystems este o companie globală de consultanță tehnologică și soluții pentru forța de muncă, care deservește organizații de mari dimensiuni. Activitatea sa acoperă serviciile cloud, datele și inteligența artificială, automatizarea, dezvoltarea aplicațiilor, transformarea prin Agile și DevOps, operațiunile tehnologice și experiența digitală. Compania oferă, de asemenea, servicii de atragere a talentelor, recrutare și servicii gestionate, sprijinind echipele de tehnologie și programele de forță de muncă la scară largă din domenii precum serviciile financiare, sănătatea, sectorul public, telecomunicațiile, retailul, producția și energia. Modelul său extins de servicii creează oportunități în consultanță, inginerie, operațiuni tehnologice și roluri axate pe recrutare.
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Locurile de muncă ale companiei

French-English Bilingual Customer Service Representative

Provide French-English customer support for insurance issues involving auto loans and leases at TEKsystems. Handle high-volume calls and maintain customer documentation and records in a remote role.

USStatele Unite ale AmericiiTXTexas
16 $ / oră
RemoteContractJuniorNu este necesară o diplomăLimbă Obligatorie: englezăLimbă Obligatorie: francezăAsistență clienți

Descriere

  • Manage a high volume of incoming and outgoing customer calls
  • Resolve insurance issues such as missing documents, cancelled policies, coverage differences, and payment concerns
  • Reach out to insurance providers to confirm policy details and collect required documents
  • Clarify insurance requirements and explain the steps customers need to take
  • Record customer conversations and account updates in internal systems
  • Leave courteous, scripted messages when customers or insurance contacts cannot be reached
  • Adhere to procedures, compliance rules, and quality expectations
  • Meet targets for productivity, attendance, and performance
  • Deliver a consistently helpful and professional customer experience
  • Complete classroom instruction, system training, job shadowing, supervised calls, and continued coaching

Cerințe

  • Fluent in spoken and written French and English
  • High school diploma or equivalent qualification
  • At least one year of customer service experience
  • Able to type at least 30 words per minute
  • Strong communication and problem-solving abilities
  • Comfortable spending most of the workday on the phone
  • Able to work independently in a remote setting
  • Positive outlook and professional phone manner
  • Consistent employment history
  • Call center experience is preferred
  • Experience managing a high volume of calls is preferred
  • Background in customer support or service is preferred
  • Familiarity with CRM or web-based systems is preferred
  • Financial services or insurance experience is preferred
  • Experience using scripts and working to performance metrics is preferred
  • Must pass a training assessment to move into the assigned schedule

Beneficii

  • Paid training
  • Continued coaching and support
  • Medical, dental, and vision coverage
  • Critical illness, accident, and hospital coverage
  • 401(k) plan with pre-tax and Roth contribution options
  • Voluntary life and AD&D coverage for employees and dependents
  • Short-term and long-term disability coverage
  • Health Savings Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Paid time off, vacation, or sick leave

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