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symphony.is
symphony.is
501 – 1,000 Employees
eCommerceHealthcareIndustrial
symphony.is is a software development and design company that helps organizations build and improve digital products across healthcare, eCommerce, consumer and retail, and industrial markets. Its work spans end-to-end product development, legacy system transformation, workflow optimization, and the implementation of technologies including blockchain and AWS services. The company partners with established brands to address complex technology challenges and create solutions aligned with business goals.
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Delivery Director

Lead AI-enabled software delivery for Symphony.is, guiding client outcomes, account profitability, delivery teams and senior partnerships. Build reusable AI workflows while overseeing complex accounts and adapting plans to changing client priorities.

BRBrazilHybridFull-timeLeadEnglish RequiredDirector

Description

  • Guide client accounts toward agreed outcomes and ensure promised results are delivered.
  • Set success measures with clients and monitor progress against them.
  • Share results at quarterly business reviews.
  • Plan delivery around client goals and adapt as priorities or dependencies shift.
  • Lead and develop the account delivery team.
  • Establish AI-first delivery practices.
  • Manage the delivery scope of statements of work, including deliverables, acceptance criteria, assumptions and change control.
  • Secure renewals before agreements expire.
  • Forecast account capacity, schedules and staffing needs.
  • Create AI workflows across analysis, engineering and QA, with human review and quality checks.
  • Convert successful workflows into reusable practices, prompts and agent configurations.
  • Use account data to assess AI-related time and cost savings.
  • Manage quality, risks and dependencies, escalating issues according to their client impact.
  • Protect account margins and price scope changes before approval.
  • Identify and size potential client opportunities, referring qualified leads to the commercial team.
  • Partner with client technology leaders and explain technical trade-offs to non-technical stakeholders.

Requirements

  • Demonstrated experience leading account-level delivery of complex software projects for external clients.
  • A record of showing clients measurable business results.
  • Experience forecasting delivery, capacity and staffing.
  • Practical experience designing, building and reusing AI workflows in delivery.
  • Understanding of margin and pricing models, including time-and-materials, fixed-price and outcome-based arrangements.
  • Proposal experience.
  • Experience establishing quality standards, managing risks and dependencies, and resolving recurring issues at their root.
  • Technical knowledge of architecture, integrations and technical debt.
  • Strong communication, negotiation and stakeholder management skills with senior client leaders.
  • Strategic judgment, accountability for results and ability to guide teams through change.
  • Fluent spoken and written English.
  • Proactive attitude and enthusiasm for ongoing learning and improvement.
  • Ability to analyze business context and understand the reasoning behind responsibilities.
  • Enjoyment of a pleasant, cooperative work environment.
  • Enthusiasm for international teamwork and using English every day.

Benefits

  • Ownership of client accounts, outcomes, scope and statements of work.
  • Opportunity to shape pricing alongside the Senior Client Partner.
  • Direct access to senior client CTOs and executives from the start.
  • Experience delivering complex work across multiple vendors.
  • Opportunity to design AI-first delivery workflows and reusable practices.
  • An international team environment.
  • A cooperative workplace.
  • Opportunities for ongoing learning and improvement.

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