MD Integrations is a doctor-founded healthcare technology company focused on asynchronous telemedicine. Its white-label telemedicine portal connects virtual healthcare providers with patients through a physician-only clinical network, giving doctors a streamlined way to review cases and provide care remotely. The platform is designed to reduce workflow friction and replace first-come, fastest-first case allocation with a more intuitive pay-per-case experience, allowing physicians to concentrate on patient care.
Forward Deploy Engineer - United States Remote
Implement and troubleshoot API integrations for digital health customers. Lead technical engagements from kickoff through go-live, document issues, and coordinate complex escalations.
Description
- Act as the technical contact for new implementations and expansion projects with existing customers
- Guide customer engagements from kickoff through go-live
- Own end-to-end technical implementation workflows
- Map and configure customer API connections, validating setup through live screen-sharing sessions
- Review logs, dashboards, Postman, and related tools to detect misconfigured or unexpected API behavior
- Resolve most configuration and integration issues independently without engineering support
- Create technical documentation detailing root causes, troubleshooting steps, and resolutions
- Escalate complex or unresolved problems to engineering with complete supporting context
- Convert customer questions and data requirements into technical tasks and configuration notes
- Collaborate with Partner Success Managers and Clinical Support teams
- Spot recurring implementation challenges and propose improvements through simplification, documentation, or automation
- Remain responsive, accountable, and empathetic throughout implementation and ongoing expansion work
Requirements
- At least three years of experience in customer-facing technical support or implementation, particularly with API-based applications
- Comfort working directly with customer technical teams and troubleshooting during video calls
- Strong knowledge of APIs, webhooks, JSON payloads, and HTTP status codes
- Ability to analyze logs and API documentation, determine root causes, and resolve configuration problems independently
- Familiarity with data mapping, payload structures, or basic scripting in Python, JavaScript, or SQL
- Experience with HubSpot, Postman, or comparable tools for API testing and troubleshooting
- Ability to explain technical concepts and processes to both technical and non-technical audiences
- Experience documenting integrations or creating customer-facing materials such as workflows, process diagrams, and standard operating procedures
- Highly organized and detail-oriented, with the ability to manage multiple projects and stakeholders
- Curious and able to learn new systems, data flows, and integration logic quickly
- Customer-focused approach
- Experience with SaaS or healthcare technology integrations is preferred
- Must not require US visa sponsorship, which the employer cannot provide
Benefits
- Health, dental, and vision coverage with a substantial employer subsidy
- Employer-paid life and disability insurance
- 401(k) plan with a match for full-time employees based in the United States
- Training during employment and opportunities for professional development
- Opportunities for career growth
- Fully remote work arrangement
- Collaborative and supportive workplace