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HP France
HP France
1,001 – 5,000 Employees
ConsultingLogisticsManufacturing
HP France is the French subsidiary of HP Inc., a technology company serving both consumers and businesses with computing and printing products. Its portfolio includes laptops, desktop computers, monitors, printers, and related accessories, supporting everyday personal use as well as professional workflows. The company focuses on developing and delivering technology intended to help people and organizations work more efficiently.
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Field Technical Support Representative | HP | Alpharetta, Georgia

HP seeks a Field Technical Support Representative to provide installation, software, and break-fix support for complex customer accounts. The onsite role serves customers in Alpharetta, Georgia, and Texas and requires 75% travel.

USUnited StatesTXTexas
$25 – $38 / hour
On-siteFull-timeMiddleSeniorEnglish RequiredSupport Engineer

Description

  • Enhance customer experience through installation guidance, site-specific information, and relevant contact coordination
  • Manage customer relationship issues and escalate concerns through established procedures
  • Provide software support across pre-sales, post-sales, and service delivery activities
  • Develop tailored solutions for large enterprise, complex, and corporate accounts
  • Apply proactive monitoring methods and tools to prevent issues and improve customer outcomes
  • Support customer break-fix work onsite and provide technical assistance to third-party and authorized service providers
  • Lead onsite escalations when additional support is required
  • Resolve complex technical issues and propose service improvements
  • Coordinate departmental activities, mentor team members, and act as an escalation resource
  • Find improvement opportunities and maintain effective business controls through review, analysis, and verification
  • Coordinate functional activities, support multiple departments, monitor process execution, and build productive working relationships

Requirements

  • High school diploma, GED, higher secondary education, equivalent work experience, or demonstrated competence
  • 6–8 years of related experience, preferably with HP products, customer accounts, account management, computer customer support, onsite customer support, mission-critical systems, or a related field
  • Knowledge of automation
  • Knowledge of chemistry
  • Knowledge of commissioning
  • Knowledge of customer relationship management
  • Knowledge of customer support
  • Knowledge of electrical engineering
  • Knowledge of electromechanics
  • Knowledge of electronics
  • Knowledge of environmental health and safety
  • Knowledge of field service management
  • Knowledge of hand tools
  • Knowledge of key performance indicators (KPIs)
  • Knowledge of operating systems
  • Knowledge of preventive maintenance
  • Knowledge of process improvement
  • Knowledge of safety standards
  • Knowledge of technical services
  • Knowledge of technical support
  • Knowledge of technical training
  • Knowledge of test equipment
  • Effective communication skills
  • Results-oriented approach
  • Learning agility
  • Digital fluency
  • Customer-centric mindset
  • Availability for 75% travel

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Long-term and short-term disability insurance
  • Employee assistance program
  • Flexible spending account
  • Life insurance
  • 4–12 weeks of fully paid parental leave based on tenure
  • 13 paid holidays
  • 15 days of paid time off

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