Peraton

H1B Visa Sponsor Consulting Healthcare Logistics

Peraton is a mission-focused enterprise technology company serving national security, military, and government customers. Its work spans advanced IT and cyber services, including cyber defense, cloud operations, engineering, intelligence, and data-driven technology solutions. Peraton brings together large, specialized teams to address complex operational and security challenges, with roles supporting the delivery of technology capabilities for critical missions.

Company Jobs

Enterprise Operations Manager - Peraton - Washington, DC Onsite

Lead Peraton’s shared-services IT operations for the Department of Transportation across infrastructure, cybersecurity, end-user support, and program-support towers. The role covers headquarters and more than 200 field offices.

3 days ago

United States

Washington

$135,000 – $216,000 / year

On-site Full-time Senior Lead English Required Operations

Cloud Cyber Security ITSM ServiceNow

Description

Lead daily enterprise operations across infrastructure management, cybersecurity, end-user support, and program support
Coordinate cross-functional teams to deliver stable services, meet DOT governance and federal IT standards, achieve service levels, and satisfy Award Fee criteria
Oversee server hosting, networking, connectivity, cloud operations, and systems administration
Align security operations, incident response, vulnerability management, and disaster recovery with DOT requirements
Support end-user services across the enterprise help desk, desktop and field support, mobility device management, and hardware and software lifecycle processes
Manage operational reporting, performance metrics, and KPI tracking
Assess trends and risks while identifying automation, productivity, and process improvement opportunities
Resolve escalations and operational issues in coordination with DOT stakeholders and leadership
Participate in governance forums, executive briefings, and planning activities
Advance continuous improvement to strengthen service quality, operational efficiency, and enterprise resilience
Maintain documentation, processes, and procedures that satisfy compliance, quality, and audit requirements

Requirements

Bachelor’s degree in information technology, computer science, or a related discipline
At least 12 years of experience in enterprise IT operations
A minimum of 5 years in a management or leadership position
Experience managing multi-tower IT service delivery and multiple tower or task leaders in complex or federal environments
Strong knowledge of infrastructure operations, cloud hosting, network services, cybersecurity, and end-user support
Experience with ITIL-based processes and enterprise service management platforms
Ability to obtain a Public Trust clearance
U.S. citizenship
ITIL 4 certification preferred
Experience supporting federal agencies or shared-services environments preferred
ServiceNow or equivalent ITSM experience preferred
Experience with cloud migration, enterprise networking, or cyber compliance preferred
Strong leadership, communication, and customer-facing abilities
Ability to lead cross-functional teams and collaborate with varied stakeholders
Strategic judgment, an operational mindset, and close attention to detail
Demonstrated performance management, metrics, and continuous improvement experience

Benefits

Potential eligibility for overtime pay
Shift differential may be available
Discretionary bonus may be available

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Enterprise Operations Manager - Peraton - Washington, DC Onsite

Lead Peraton’s shared-services IT operations for the Department of Transportation across infrastructure, cybersecurity, end-user support, and program-support towers. The role covers headquarters and more than 200 field offices.

Description

Requirements

Benefits

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