Peraton
Peraton
Peraton este o companie de tehnologie pentru întreprinderi, orientată spre misiuni, care deservește clienți din domeniul securității naționale, al armatei și al administrației publice. Activitatea sa acoperă servicii IT și de securitate cibernetică avansate, inclusiv apărare cibernetică, operațiuni în cloud, inginerie, informații și soluții tehnologice bazate pe date. Peraton reunește echipe numeroase și specializate pentru a aborda provocări operaționale și de securitate complexe, prin roluri care sprijină furnizarea de capabilități tehnologice pentru misiuni critice.

Enterprise Operations Manager - Peraton - Washington, DC Onsite

Lead Peraton’s shared-services IT operations for the Department of Transportation across infrastructure, cybersecurity, end-user support, and program-support towers. The role covers headquarters and more than 200 field offices.

Descriere

  • Lead daily enterprise operations across infrastructure management, cybersecurity, end-user support, and program support
  • Coordinate cross-functional teams to deliver stable services, meet DOT governance and federal IT standards, achieve service levels, and satisfy Award Fee criteria
  • Oversee server hosting, networking, connectivity, cloud operations, and systems administration
  • Align security operations, incident response, vulnerability management, and disaster recovery with DOT requirements
  • Support end-user services across the enterprise help desk, desktop and field support, mobility device management, and hardware and software lifecycle processes
  • Manage operational reporting, performance metrics, and KPI tracking
  • Assess trends and risks while identifying automation, productivity, and process improvement opportunities
  • Resolve escalations and operational issues in coordination with DOT stakeholders and leadership
  • Participate in governance forums, executive briefings, and planning activities
  • Advance continuous improvement to strengthen service quality, operational efficiency, and enterprise resilience
  • Maintain documentation, processes, and procedures that satisfy compliance, quality, and audit requirements

Cerințe

  • Bachelor’s degree in information technology, computer science, or a related discipline
  • At least 12 years of experience in enterprise IT operations
  • A minimum of 5 years in a management or leadership position
  • Experience managing multi-tower IT service delivery and multiple tower or task leaders in complex or federal environments
  • Strong knowledge of infrastructure operations, cloud hosting, network services, cybersecurity, and end-user support
  • Experience with ITIL-based processes and enterprise service management platforms
  • Ability to obtain a Public Trust clearance
  • U.S. citizenship
  • ITIL 4 certification preferred
  • Experience supporting federal agencies or shared-services environments preferred
  • ServiceNow or equivalent ITSM experience preferred
  • Experience with cloud migration, enterprise networking, or cyber compliance preferred
  • Strong leadership, communication, and customer-facing abilities
  • Ability to lead cross-functional teams and collaborate with varied stakeholders
  • Strategic judgment, an operational mindset, and close attention to detail
  • Demonstrated performance management, metrics, and continuous improvement experience

Beneficii

  • Potential eligibility for overtime pay
  • Shift differential may be available
  • Discretionary bonus may be available

Locuri de muncă similare