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City Wide Facility Solutions Jacksonville
City Wide Facility Solutions Jacksonville
51 – 200 Employees
ConstructionHealthcareLogistics
City Wide Facility Solutions Jacksonville provides integrated facility management for organizations that need dependable cleaning, janitorial, and maintenance support. Its service offering spans more than 20 facility services, coordinated through a single point of contact who helps manage communication and projects from start to finish. The company serves varied environments, including auto dealerships, clean rooms, commercial offices, and medical facilities, as part of City Wide’s presence across the United States and Canada.
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Enterprise Account Operations Analyst - Remote, United States

Support City Wide’s enterprise building-maintenance franchise accounts through CRM administration, reporting, QBR preparation, service trend analysis, and account operations.

USUnited States
$85,000 – $100,000 / year
RemoteFull-timeJuniorMiddleNo degree requiredEnglish RequiredOperations
SQLTableau

Description

  • Keep CRM records accurate and coordinate work order updates for enterprise accounts
  • Use Ariba, Coupa, and ServiceChannel to manage work orders and account activity
  • Create recurring and one-off reports with Excel, CRM data, and Power BI
  • Review service complaints, inspection findings, and account performance to surface trends and risks
  • Develop quarterly business review materials covering client spend, service levels, and core account metrics
  • Support QBR meetings with scheduling, live data assistance, and follow-up documentation
  • Monitor master service agreement terms, renewal and price-adjustment dates, and other contract milestones
  • Track DocuSign submissions and maintain account records and client contact details
  • Deliver scheduled account updates, triage inquiries, and escalate issues when needed
  • Coordinate quarterly Loyalty Loop surveys, including schedules, distribution, and response tracking
  • Provide client and operational support during account manager absences
  • Recommend improvements to reporting, routine-task automation, and team workflows
  • Report to the Director of Enterprise Account Management

Requirements

  • Bring 2–4 years of experience in customer success, account support, operations, or business analysis, ideally in a B2B or enterprise services setting
  • High school diploma or GED
  • Advanced Microsoft Excel capability, including VLOOKUPs, pivot tables, and complex formulas
  • Working proficiency with Microsoft Office
  • Experience using CRM systems such as Salesforce or HubSpot
  • Background with reporting and visualization tools such as Power BI, Tableau, or comparable platforms
  • Strong organizational ability with experience balancing stakeholders, deadlines, and competing priorities
  • Clear written and verbal communication, with the ability to turn complex data into practical insights
  • Meticulous attention to detail and consistent follow-through on records, reporting, and deadlines
  • Comfort collaborating with senior account managers and leaders, raising concerns, asking questions, and challenging decisions professionally
  • Proactive and curious problem-solving style, with willingness to manage detailed administration alongside broader analytical work
  • Experience with third-party procurement platforms, SQL, or AI-supported reporting and automation tools such as Claude Enterprise is a plus

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Basic life insurance
  • Voluntary life insurance
  • Accident insurance
  • Critical illness insurance
  • Short-term disability insurance

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