LogoFresh Jobs Ahead
MassMutual
MassMutual
5,001 – 10,000 Employees
FinanceFintechInsurance
MassMutual is a financial services and insurance company that helps individuals, businesses, and financial professionals plan for long-term financial security. Its offerings include life, disability income, and long-term care insurance, along with annuities, investment products, retirement planning, brokerage services, and financial planning tools. Founded in 1851, the company combines insurance protection with wealth and retirement solutions, while highlighting financial strength, responsible governance, sustainability, diversity, and community impact. Its broad business supports teams working across insurance, finance, fintech, investment services, and related corporate functions.
LinkedIn
Company Jobs

Digital Adoption & Experience Consultant at MassMutual — Hybrid

Lead digital adoption and customer experience initiatives for MassMutual’s Worksite operations. Improve portal, self-service, and omnichannel experiences for employers, employees, and advisors.

USUnited StatesMAMassachusetts
$113,100 – $148,400 / year
HybridFull-timeMiddleSeniorEnglish RequiredConsultant

Description

  • Lead adoption, engagement, and usage of digital capabilities across customer journeys and operational workflows
  • Contribute to Worksite digital experience strategy, self-service capabilities, and omnichannel service design
  • Partner with business, operations, product, digital, and technology teams to deliver connected customer experiences and shape digital priorities
  • Integrate digital solutions into important customer and operational interactions to increase usage, adoption, and business value
  • Act as a digital and customer experience advocate, using thought leadership and data insights to improve adoption and performance
  • Define and monitor success metrics covering digital usage, workflow adoption, customer experience, operational efficiency, and returns on digital investment
  • Work with leaders and cross-functional partners to improve portals, self-service tools, and omnichannel services for employers, employees, and advisors

Requirements

  • At least five years of experience leading digital experience, digital adoption, customer experience, process improvement, service transformation, or digital enablement initiatives
  • At least five years of experience in financial services or other customer-facing industries
  • Associate degree
  • Demonstrated success driving digital transformation and adoption at scale
  • Experience influencing outcomes within a matrixed organization
  • Strong analytical abilities and data-informed decision-making skills
  • Excellent written, verbal, and interpersonal communication skills
  • Ability to balance strategic objectives with operational delivery
  • Financial services or insurance experience preferred
  • Experience working with Product, Technology, and Operations teams
  • Familiarity with digital platforms, customer portals, and self-service tools
  • Strong problem-solving, organization, and collaboration skills

Benefits

  • Opportunities to earn incentives and bonuses
  • Defined ownership and accountability across the role
  • Collaborative workplace that welcomes different perspectives
  • Learning, development, and internal networking opportunities for ongoing growth and skill development
  • Employee-led communities and forums that support connection, learning, and inclusion
  • Inclusive, energetic, and diverse culture
  • Competitive pay and benefits
  • Application accommodation support when needed

Related Jobs

Kreato Global | BPO and Language Solutions

Remote English-Spanish OPI/VRI Interpreter

Kreato Global | BPO and Language Solutions
201 – 500 Employees
HealthcareHospitalityLogistics
ARArgentinaBOBoliviaBRBrazilCLChileCOColombiaCRCosta RicaCUCubaDODominican RepublicECEcuadorGTGuatemalaHNHondurasHTHaitiMXMexicoNINicaraguaPAPanamaPEPeruPRPuerto RicoPYParaguaySVEl SalvadorUYUruguayVEVenezuelaRemoteFull-timeJuniorNo degree requiredEnglish RequiredSpanish RequiredTranslator

Interpret remotely between English- and Spanish-speaking people in medical, financial, social service, and customer care settings. Provide language support for Kreato Global across Latin America.

Open