MassMutual
MassMutual
5 001 – 10 000 Қызметкерлер
ҚаржыСақтандыруФинтех
MassMutual — жеке тұлғаларға, бизнеске және қаржы мамандарына ұзақ мерзімді қаржылық қауіпсіздікті жоспарлауға көмектесетін қаржылық қызметтер мен сақтандыру компаниясы. Оның ұсыныстарына өмірді сақтандыру, еңбекке жарамсыздық бойынша табыс сақтандыруы және ұзақ мерзімді күтім сақтандыруы, сондай-ақ аннуитеттер, инвестициялық өнімдер, зейнетақыны жоспарлау, брокерлік қызметтер және қаржылық жоспарлау құралдары кіреді. 1851 жылы құрылған компания сақтандыру қорғанысын капиталды басқару және зейнетақы шешімдерімен ұштастыра отырып, қаржылық тұрақтылықты, жауапты басқаруды, тұрақты дамуды, әртүрлілікті және қоғамға ықпалын атап көрсетеді. Оның ауқымды қызметі сақтандыру, қаржы, финтех, инвестициялық қызметтер және соған байланысты корпоративтік функциялар бағыттарында жұмыс істейтін командаларды қамтиды.

Digital Adoption & Experience Consultant at MassMutual — Hybrid

Lead digital adoption and customer experience initiatives for MassMutual’s Worksite operations. Improve portal, self-service, and omnichannel experiences for employers, employees, and advisors.

Сипаттама

  • Lead adoption, engagement, and usage of digital capabilities across customer journeys and operational workflows
  • Contribute to Worksite digital experience strategy, self-service capabilities, and omnichannel service design
  • Partner with business, operations, product, digital, and technology teams to deliver connected customer experiences and shape digital priorities
  • Integrate digital solutions into important customer and operational interactions to increase usage, adoption, and business value
  • Act as a digital and customer experience advocate, using thought leadership and data insights to improve adoption and performance
  • Define and monitor success metrics covering digital usage, workflow adoption, customer experience, operational efficiency, and returns on digital investment
  • Work with leaders and cross-functional partners to improve portals, self-service tools, and omnichannel services for employers, employees, and advisors

Талаптар

  • At least five years of experience leading digital experience, digital adoption, customer experience, process improvement, service transformation, or digital enablement initiatives
  • At least five years of experience in financial services or other customer-facing industries
  • Associate degree
  • Demonstrated success driving digital transformation and adoption at scale
  • Experience influencing outcomes within a matrixed organization
  • Strong analytical abilities and data-informed decision-making skills
  • Excellent written, verbal, and interpersonal communication skills
  • Ability to balance strategic objectives with operational delivery
  • Financial services or insurance experience preferred
  • Experience working with Product, Technology, and Operations teams
  • Familiarity with digital platforms, customer portals, and self-service tools
  • Strong problem-solving, organization, and collaboration skills

Артықшылықтар

  • Opportunities to earn incentives and bonuses
  • Defined ownership and accountability across the role
  • Collaborative workplace that welcomes different perspectives
  • Learning, development, and internal networking opportunities for ongoing growth and skill development
  • Employee-led communities and forums that support connection, learning, and inclusion
  • Inclusive, energetic, and diverse culture
  • Competitive pay and benefits
  • Application accommodation support when needed

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