MassMutual este o companie de servicii financiare și asigurări care ajută persoanele fizice, companiile și profesioniștii din domeniul financiar să își planifice securitatea financiară pe termen lung. Oferta sa include asigurări de viață, asigurări pentru venitul în caz de dizabilitate și asigurări pentru îngrijire pe termen lung, precum și rente, produse de investiții, planificare pentru pensionare, servicii de brokeraj și instrumente de planificare financiară. Fondată în 1851, compania combină protecția prin asigurare cu soluții pentru administrarea averii și pensionare, punând accent pe soliditatea financiară, guvernanța responsabilă, sustenabilitate, diversitate și impactul asupra comunității. Domeniul său extins de activitate sprijină echipe care lucrează în asigurări, finanțe, fintech, servicii de investiții și funcții corporative conexe.
Digital Adoption & Experience Consultant at MassMutual — Hybrid
Lead digital adoption and customer experience initiatives for MassMutual’s Worksite operations. Improve portal, self-service, and omnichannel experiences for employers, employees, and advisors.
Descriere
- Lead adoption, engagement, and usage of digital capabilities across customer journeys and operational workflows
- Contribute to Worksite digital experience strategy, self-service capabilities, and omnichannel service design
- Partner with business, operations, product, digital, and technology teams to deliver connected customer experiences and shape digital priorities
- Integrate digital solutions into important customer and operational interactions to increase usage, adoption, and business value
- Act as a digital and customer experience advocate, using thought leadership and data insights to improve adoption and performance
- Define and monitor success metrics covering digital usage, workflow adoption, customer experience, operational efficiency, and returns on digital investment
- Work with leaders and cross-functional partners to improve portals, self-service tools, and omnichannel services for employers, employees, and advisors
Cerințe
- At least five years of experience leading digital experience, digital adoption, customer experience, process improvement, service transformation, or digital enablement initiatives
- At least five years of experience in financial services or other customer-facing industries
- Associate degree
- Demonstrated success driving digital transformation and adoption at scale
- Experience influencing outcomes within a matrixed organization
- Strong analytical abilities and data-informed decision-making skills
- Excellent written, verbal, and interpersonal communication skills
- Ability to balance strategic objectives with operational delivery
- Financial services or insurance experience preferred
- Experience working with Product, Technology, and Operations teams
- Familiarity with digital platforms, customer portals, and self-service tools
- Strong problem-solving, organization, and collaboration skills
Beneficii
- Opportunities to earn incentives and bonuses
- Defined ownership and accountability across the role
- Collaborative workplace that welcomes different perspectives
- Learning, development, and internal networking opportunities for ongoing growth and skill development
- Employee-led communities and forums that support connection, learning, and inclusion
- Inclusive, energetic, and diverse culture
- Competitive pay and benefits
- Application accommodation support when needed