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Semperis
Semperis
201 – 500 Employees
H1B Visa SponsorCybersecurityHealthcareLogistics
Semperis is a cybersecurity company focused on protecting Active Directory and other identity systems across on-premises and cloud environments. Its security platform helps organizations prevent, detect, respond to, and recover from identity-based attacks through capabilities such as threat detection, disaster recovery, identity risk management, and hybrid identity protection. Semperis serves organizations in sectors including healthcare, financial services, logistics, and the public sector, with expertise grounded in Microsoft technologies and support for operational resilience during cyber incidents.
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Cybersecurity Customer Success Manager

Guide strategic cybersecurity customers through onboarding, product adoption, renewals, and expansion. Partner with Sales, Technical Delivery, and Product teams at Semperis to strengthen customer outcomes.

USUnited StatesNJNew JerseyTXTexasHybridFull-timeMiddleSeniorEnglish RequiredCustomer SuccessCustomer Success Manager
AWSAzureCloudCyber SecurityGoogle Cloud PlatformSFDC

Description

  • Create lifecycle success plans for approximately 50 Strategic customers, covering onboarding, implementation, cross-sell, upsell, and renewal
  • Track and report customer health, satisfaction, retention, and growth performance
  • Represent customer perspectives by sharing feedback with Product Development and other internal teams
  • Deliver training that advances product adoption and improves customers’ operational results
  • Maintain accurate customer records to enable informed, personalized engagement across Support, Customer Success, and Sales
  • Build and run ongoing customer development initiatives, including health checks, upgrades, and workshops
  • Source potential customer references and support the development of customer case studies
  • Stay current on Semperis technologies, products, and services
  • Contribute to improving the processes and systems that support the broader Customer Success program
  • Work with Technical Delivery and Sales to maximize opportunities among Strategic Commercial Business customers

Requirements

  • Demonstrated product enablement experience with a cybersecurity vendor
  • Experience conducting product health checks and explaining their findings
  • Experience configuring or tuning alert and response rules
  • Experience remediating Active Directory and Entra security posture vulnerabilities
  • Knowledge of NIST incident response, MITRE ATT&CK, advanced persistent threats, Active Directory and Entra ID attack patterns and vulnerabilities, IAM, and security-team structures
  • Working knowledge of network security, EDR/XDR, CSPM/CWPP, IAM/SSO/MFA, SIEM, zero trust, and threat intelligence
  • Foundational understanding of on-premises and cloud architectures across AWS, Azure, and GCP
  • Familiarity with NIST CSF, CIS, ISO 27001, PCI-DSS, HIPAA, GDPR, and SOC 2 frameworks
  • At least three years of experience as a Customer Success Manager, technical account manager, or similar customer-facing professional at a cybersecurity SaaS company
  • Ability to communicate complex threats and product value to CISOs, CIOs, architects, and analysts
  • Ability to translate telemetry, risk scores, and attack-surface metrics into clear business narratives
  • Project or program management experience spanning onboarding, health checks, maturity roadmaps, and expansion opportunities
  • Conflict-resolution and expectation-management skills for incidents and escalations
  • Consultative selling and value-realization expertise
  • Understanding of ARR, NRR, consumption metrics, renewal forecasting, and expansion forecasting
  • Ability to create and execute Customer Success Plans or Joint Success Plans with account owners
  • Risk identification and mitigation-planning skills
  • Competitive intelligence knowledge; experience with SFDC and Active Directory preferred.
  • benefits not applicable

Benefits

  • Purpose-driven employee experience supporting growth and work-life balance
  • Hybrid schedule with up to three office days per week and the remaining days remote
  • Equal employment opportunity employer
  • Reasonable accommodations available for applicants with disabilities

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