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Semperis
Semperis
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Semperis एक साइबर सुरक्षा कंपनी है जो ऑन-प्रिमाइसेस और क्लाउड वातावरणों में Active Directory तथा अन्य पहचान प्रणालियों की सुरक्षा पर केंद्रित है। इसका सुरक्षा प्लेटफ़ॉर्म खतरे का पता लगाने, आपदा पुनर्प्राप्ति, पहचान जोखिम प्रबंधन और हाइब्रिड पहचान सुरक्षा जैसी क्षमताओं के माध्यम से संगठनों को पहचान-आधारित हमलों को रोकने, उनका पता लगाने, प्रतिक्रिया देने और उनसे उबरने में मदद करता है। Semperis स्वास्थ्य सेवा, वित्तीय सेवाओं, लॉजिस्टिक्स और सार्वजनिक क्षेत्र सहित विभिन्न क्षेत्रों के संगठनों को सेवाएँ प्रदान करता है। इसकी विशेषज्ञता Microsoft तकनीकों पर आधारित है और यह साइबर घटनाओं के दौरान परिचालनिक लचीलापन बनाए रखने में सहायता करता है।
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कंपनी की नौकरियाँ

Cybersecurity Customer Success Manager

Guide strategic cybersecurity customers through onboarding, product adoption, renewals, and expansion. Partner with Sales, Technical Delivery, and Product teams at Semperis to strengthen customer outcomes.

USसंयुक्त राज्यNJन्यू जर्सीTXटेक्सासहाइब्रिडपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीग्राहक सफलताग्राहक सफलता प्रबंधक
AWSAzureGoogle Cloud PlatformSFDCक्लाउडसाइबर सुरक्षा

विवरण

  • Create lifecycle success plans for approximately 50 Strategic customers, covering onboarding, implementation, cross-sell, upsell, and renewal
  • Track and report customer health, satisfaction, retention, and growth performance
  • Represent customer perspectives by sharing feedback with Product Development and other internal teams
  • Deliver training that advances product adoption and improves customers’ operational results
  • Maintain accurate customer records to enable informed, personalized engagement across Support, Customer Success, and Sales
  • Build and run ongoing customer development initiatives, including health checks, upgrades, and workshops
  • Source potential customer references and support the development of customer case studies
  • Stay current on Semperis technologies, products, and services
  • Contribute to improving the processes and systems that support the broader Customer Success program
  • Work with Technical Delivery and Sales to maximize opportunities among Strategic Commercial Business customers

आवश्यकताएँ

  • Demonstrated product enablement experience with a cybersecurity vendor
  • Experience conducting product health checks and explaining their findings
  • Experience configuring or tuning alert and response rules
  • Experience remediating Active Directory and Entra security posture vulnerabilities
  • Knowledge of NIST incident response, MITRE ATT&CK, advanced persistent threats, Active Directory and Entra ID attack patterns and vulnerabilities, IAM, and security-team structures
  • Working knowledge of network security, EDR/XDR, CSPM/CWPP, IAM/SSO/MFA, SIEM, zero trust, and threat intelligence
  • Foundational understanding of on-premises and cloud architectures across AWS, Azure, and GCP
  • Familiarity with NIST CSF, CIS, ISO 27001, PCI-DSS, HIPAA, GDPR, and SOC 2 frameworks
  • At least three years of experience as a Customer Success Manager, technical account manager, or similar customer-facing professional at a cybersecurity SaaS company
  • Ability to communicate complex threats and product value to CISOs, CIOs, architects, and analysts
  • Ability to translate telemetry, risk scores, and attack-surface metrics into clear business narratives
  • Project or program management experience spanning onboarding, health checks, maturity roadmaps, and expansion opportunities
  • Conflict-resolution and expectation-management skills for incidents and escalations
  • Consultative selling and value-realization expertise
  • Understanding of ARR, NRR, consumption metrics, renewal forecasting, and expansion forecasting
  • Ability to create and execute Customer Success Plans or Joint Success Plans with account owners
  • Risk identification and mitigation-planning skills
  • Competitive intelligence knowledge; experience with SFDC and Active Directory preferred.
  • benefits not applicable

लाभ

  • Purpose-driven employee experience supporting growth and work-life balance
  • Hybrid schedule with up to three office days per week and the remaining days remote
  • Equal employment opportunity employer
  • Reasonable accommodations available for applicants with disabilities

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