Remote Sales Advisor – Chiclayo, Peru
Konecta
Konecta is hiring a remote sales advisor based in Chiclayo to sell telecommunications products and services and manage customer interactions. The role offers fixed monthly pay plus commissions.
Open
Lyric operates at the intersection of travel, real estate, and consulting, with a focus on creating more connected and creative experiences for dreamers, creators, and explorers. The company has outlined plans to expand its presence into cities including Los Angeles, Miami, Washington, DC, New Orleans, and Denver, supporting its broader vision of bringing people together through urban spaces and hospitality. Professionals exploring opportunities with Lyric can learn more about the company’s work across these sectors and its evolving city-focused business.
Customer Support Engineer, Lyric (Hybrid - India)
Lyric is hiring a hybrid Customer Support Engineer in India to resolve technical issues for its enterprise supply-chain AI platform. The role combines troubleshooting, automation, documentation, and AI-enabled support workflows.
Description
- Resolve customer-reported technical issues from initial investigation through completion
- Develop strong knowledge of Lyric’s platform to troubleshoot issues across the product
- Write clear, well-structured responses that translate technical findings into accessible language
- Analyze support-ticket trends and recommend scalable improvements through automation, documentation, and workflow design
- Use AI tools to speed diagnosis, strengthen response quality, and capture reusable knowledge
- Partner with Engineering, Product, Customer Success, and Professional Services to address recurring issues and improve the customer experience
- Proactively find ways to strengthen support systems
Requirements
- 3–5 years of experience in customer-facing technical support or SaaS support, ideally involving web application operations, analytics, or data operations
- Working knowledge of incident management and ticketing platforms such as Zendesk, Freshdesk, Salesforce, or comparable tools
- Ability to diagnose problems with SQL, APIs, and command-line tools or CLI
- A strong 24/7 operations mindset and readiness to work shifts, including weekends and holidays
- Customer-first approach with urgency, accountability, and ownership
- Experience or familiarity with ETL/ELT processes, data pipelines, and data-flow concepts
- Exposure to cloud services and data integration
- Educational background in computer science, engineering, or analytics
- Familiarity with supply-chain or planning concepts
- Comfort using AI-based tools
Benefits
- Less than 10% travel required
- Potential future opportunities across Lyric’s broader customer-facing and technical teams
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