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InterPayments
InterPayments
11 – 50 Employees
ConsultingLogisticsMarketing

InterPayments provides managed surcharging services that help businesses recover eligible credit card fees while maintaining compliance with applicable regulations in the United States and Canada. Its payment solutions support selective, precise surcharging and can integrate with existing payment systems, allowing companies to add these capabilities without replacing their current providers.

The company offers ready-to-use and customized surcharging programs, as well as consulting, auditing, and compliance tools. InterPayments serves businesses across industries, including logistics and other organizations seeking more control over payment processing costs.

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Customer Success Manager – New York City Hybrid

Manage enterprise merchant relationships for InterPayments, a payments and data-intelligence fintech SaaS company. Lead business reviews, renewals, retention, support, and expansion initiatives.

USUnited StatesNYNew York
$100,000 – $125,000 / year
HybridFull-timeMiddleSeniorEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Manage a designated portfolio of enterprise merchants after go-live as their primary strategic contact
  • Report to the Senior Manager of Customer Success while partnering with Professional Services, Support, Product, Engineering, Sales, and Finance
  • Plan, prepare, conduct, and follow up on quarterly business reviews
  • Perform structured account-health assessments
  • Own renewal planning and retention discussions
  • Handle daily merchant requests, escalating issues to the appropriate teams
  • Address program questions, investigate problems, and communicate resolutions through completion
  • Identify and qualify expansion opportunities with Solutions Architecture and Professional Services
  • Manage non-expansion technical and program initiatives through the implementation handoff
  • Record meetings and keep Salesforce, Jira, account data, trackers, and dashboards current

Requirements

  • At least four years in a customer-facing Customer Success, Account Management, or Relationship Management role, including one or more years managing mid-market or enterprise accounts and participating in contract discussions, renewals, and retention efforts
  • Practical experience using AI tools, including creating workflows, managing agents, and applying AI to improve everyday work
  • Excellent written and verbal communication skills, with the ability to guide business and technical stakeholders and clarify complex subjects
  • A self-directed approach with strong prioritization skills across proactive and reactive portfolio needs
  • Practical experience with CRM and customer success platforms such as Salesforce, with a commitment to accurate records
  • Located in or near the New York City area
  • Authorized to work legally in the United States without visa sponsorship
  • Experience in payments, merchant services, or another regulated product is preferred
  • Familiarity with APIs, webhooks, or technical integrations is preferred
  • Experience building processes at an early-stage startup is preferred

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