Senior Data Engineer
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InterPayments ऐसी प्रबंधित सरचार्जिंग सेवाएँ प्रदान करता है, जो व्यवसायों को संयुक्त राज्य अमेरिका और कनाडा में लागू नियमों का अनुपालन बनाए रखते हुए पात्र क्रेडिट कार्ड शुल्कों की वसूली में मदद करती हैं। इसके भुगतान समाधान चयनित और सटीक सरचार्जिंग का समर्थन करते हैं तथा मौजूदा भुगतान प्रणालियों के साथ एकीकृत हो सकते हैं, जिससे कंपनियाँ अपने वर्तमान प्रदाताओं को बदले बिना इन क्षमताओं को जोड़ सकती हैं।
कंपनी तैयार-प्रयोग और अनुकूलित सरचार्जिंग कार्यक्रमों के साथ-साथ परामर्श, ऑडिटिंग और अनुपालन उपकरण भी प्रदान करती है। InterPayments लॉजिस्टिक्स सहित विभिन्न उद्योगों के व्यवसायों और भुगतान प्रसंस्करण लागतों पर अधिक नियंत्रण चाहने वाले अन्य संगठनों की सेवा करता है।
Customer Success Manager – New York City Hybrid
Manage enterprise merchant relationships for InterPayments, a payments and data-intelligence fintech SaaS company. Lead business reviews, renewals, retention, support, and expansion initiatives.
संयुक्त राज्य
न्यूयॉर्क$1,00,000 – $1,25,000 / वर्ष
हाइब्रिडपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीग्राहक सफलताग्राहक सफलता प्रबंधकविवरण
- Manage a designated portfolio of enterprise merchants after go-live as their primary strategic contact
- Report to the Senior Manager of Customer Success while partnering with Professional Services, Support, Product, Engineering, Sales, and Finance
- Plan, prepare, conduct, and follow up on quarterly business reviews
- Perform structured account-health assessments
- Own renewal planning and retention discussions
- Handle daily merchant requests, escalating issues to the appropriate teams
- Address program questions, investigate problems, and communicate resolutions through completion
- Identify and qualify expansion opportunities with Solutions Architecture and Professional Services
- Manage non-expansion technical and program initiatives through the implementation handoff
- Record meetings and keep Salesforce, Jira, account data, trackers, and dashboards current
आवश्यकताएँ
- At least four years in a customer-facing Customer Success, Account Management, or Relationship Management role, including one or more years managing mid-market or enterprise accounts and participating in contract discussions, renewals, and retention efforts
- Practical experience using AI tools, including creating workflows, managing agents, and applying AI to improve everyday work
- Excellent written and verbal communication skills, with the ability to guide business and technical stakeholders and clarify complex subjects
- A self-directed approach with strong prioritization skills across proactive and reactive portfolio needs
- Practical experience with CRM and customer success platforms such as Salesforce, with a commitment to accurate records
- Located in or near the New York City area
- Authorized to work legally in the United States without visa sponsorship
- Experience in payments, merchant services, or another regulated product is preferred
- Familiarity with APIs, webhooks, or technical integrations is preferred
- Experience building processes at an early-stage startup is preferred
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