InterPayments oferă servicii gestionate de aplicare a suprataxelor, ajutând companiile să recupereze comisioanele eligibile aferente cardurilor de credit, menținând în același timp conformitatea cu reglementările aplicabile în Statele Unite și Canada. Soluțiile sale de plată acceptă aplicarea selectivă și precisă a suprataxelor și se pot integra cu sistemele de plată existente, permițând companiilor să adauge aceste funcționalități fără să își înlocuiască furnizorii actuali.
Compania oferă programe de aplicare a suprataxelor gata de utilizare și personalizate, precum și servicii de consultanță, audit și instrumente de conformitate. InterPayments deservește companii din diverse industrii, inclusiv logistică, precum și alte organizații care doresc un control mai bun asupra costurilor de procesare a plăților.
Customer Success Manager – New York City Hybrid
Manage enterprise merchant relationships for InterPayments, a payments and data-intelligence fintech SaaS company. Lead business reviews, renewals, retention, support, and expansion initiatives.
Descriere
- Manage a designated portfolio of enterprise merchants after go-live as their primary strategic contact
- Report to the Senior Manager of Customer Success while partnering with Professional Services, Support, Product, Engineering, Sales, and Finance
- Plan, prepare, conduct, and follow up on quarterly business reviews
- Perform structured account-health assessments
- Own renewal planning and retention discussions
- Handle daily merchant requests, escalating issues to the appropriate teams
- Address program questions, investigate problems, and communicate resolutions through completion
- Identify and qualify expansion opportunities with Solutions Architecture and Professional Services
- Manage non-expansion technical and program initiatives through the implementation handoff
- Record meetings and keep Salesforce, Jira, account data, trackers, and dashboards current
Cerințe
- At least four years in a customer-facing Customer Success, Account Management, or Relationship Management role, including one or more years managing mid-market or enterprise accounts and participating in contract discussions, renewals, and retention efforts
- Practical experience using AI tools, including creating workflows, managing agents, and applying AI to improve everyday work
- Excellent written and verbal communication skills, with the ability to guide business and technical stakeholders and clarify complex subjects
- A self-directed approach with strong prioritization skills across proactive and reactive portfolio needs
- Practical experience with CRM and customer success platforms such as Salesforce, with a commitment to accurate records
- Located in or near the New York City area
- Authorized to work legally in the United States without visa sponsorship
- Experience in payments, merchant services, or another regulated product is preferred
- Familiarity with APIs, webhooks, or technical integrations is preferred
- Experience building processes at an early-stage startup is preferred