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Propelus
Propelus
201 – 500 Employees
ConsultingHealthcareLogistics
Propelus develops compliance and professional management solutions for the healthcare sector. Its brands—CE Broker, EverCheck, and Immuware—support professionals, employers, regulators, educators, and partners with continuing education, primary source verification, and tools for managing professional credentials. The company says its platform serves more than five million professionals and organizations. Propelus brings these products together to simplify compliance workflows and support career development.
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Customer Success Manager at Propelus, US Remote

Lead and develop a customer success team while overseeing enterprise accounts, retention, and expansion at Propelus, a healthcare workforce compliance technology company. Use customer data and cross-functional planning to improve outcomes and reduce churn.

USUnited States
$90,000 – $100,000 / year
RemoteFull-timeMiddleSeniorEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Lead and develop a diverse team of customer success professionals.
  • Coach team members, provide training, and give performance feedback.
  • Improve team processes and ways of working.
  • Support CSMs with enterprise accounts and complex customer requests.
  • Advise on renewals, expansions, and upsells.
  • Partner with Sales and other teams to support retention and growth.
  • Build and put data-informed customer success strategies into practice.
  • Review customer data and account health trends to reduce churn.
  • Spot opportunities to improve products and services.
  • Work with Operations to design and test workflows.
  • Present team results and customer insights to Director-level leaders.
  • Develop and refine playbooks, best practices, and training materials.
  • Plan team resources, workloads, capacity, and utilization.
  • Report to the Senior Director of Customer Success.

Requirements

  • At least five years of customer success experience, including work in a healthcare SaaS environment.
  • Experience taking operational ownership in a fast-changing environment and addressing conceptual and strategic challenges.
  • Experience working with enterprise accounts.
  • At least two years managing customer success professionals in a SaaS environment.
  • Strong knowledge of SaaS and healthcare environments.
  • Understanding of the industry and the population served.
  • Strong analytical skills and familiarity with customer success best practices.
  • Presentation skills, including reporting on data and leading external executive business reviews (EBRs).
  • Ability to work effectively in a fast-paced, changing, remote environment.
  • A record of improving customer retention, growth, and advocacy.
  • Strong understanding of the customer lifecycle and customer success principles, methods, and best practices.
  • Strategic experience guiding both teams and accounts.
  • Excellent communication and interpersonal skills.
  • Proficiency with customer success platforms and CRM systems.
  • Gainsight experience preferred.
  • A bachelor's degree in business administration, marketing, or a related field preferred.
  • Must be legally authorized to work in the United States; visa sponsorship is unavailable.

Benefits

  • Health insurance with up to 100% of employee medical premiums covered.
  • HSA, FSA, medical, dental, and vision coverage.
  • Dental and vision options with 100% of employee premiums covered.
  • Paid time off: 20 days for 0–4 years of service, 25 days for 5–9 years, and 30 days for 10 or more years.
  • 14 paid holidays for US-based teams.
  • One floating holiday.
  • One paid birthday holiday during the employee's birth month.
  • 16 hours of paid volunteer time off.
  • Additional leave options.
  • 401(k) plan with company matching.
  • Financial planning education and resources.
  • Lifestyle Spending Account for wellness, work-from-home equipment, and other eligible expenses.
  • Employee Assistance Program offering round-the-clock counseling and legal, financial, and care referral support.
  • Carrot Fertility & Hormonal Support.
  • Beyond Med discounted elective care plan.
  • Spot Pet Insurance.
  • Remote-first, globally distributed work environment.
  • Work anniversary trips at 10 and 20 years.
  • Professional development allowance.

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