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TDCX
TDCX
HealthcareHospitalityTravel
TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.
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Customer Service Representative – Onsite Philippines

TDCX is hiring an onsite Customer Service Representative in the Philippines to assist customers across communication channels, resolve issues, and improve the customer experience.

PHPhilippinesOn-siteFull-timeJuniorMiddleEnglish RequiredCustomer Support

Description

  • Deliver high-quality customer support through the designated communication channels
  • Assess customer needs and investigate existing concerns to develop effective solutions
  • Resolve customer questions clearly and aim for resolution during the first interaction
  • Coordinate with service partners and internal teams to close cases within service standards
  • Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and customer satisfaction
  • Follow established procedures while delivering services that support high customer satisfaction
  • Develop lasting customer relationships and consistently surpass customer expectations
  • Complete other duties assigned by management within the employment category while supporting the effective implementation, maintenance, and ongoing improvement of TDCX’s Quality Management System

Requirements

  • A diploma, advanced or higher diploma, graduate diploma, bachelor’s degree, postgraduate diploma, professional degree, or master’s degree in any field
  • Two years of relevant experience is preferred, while fresh graduates are welcome to apply
  • Strong time-management abilities and a drive to exceed expectations
  • Ability to manage multiple tasks and use customer information to tailor responses and actions
  • Strong communication skills, including active listening, empathy, and professional phone etiquette
  • Comfort working with computers and multiple systems, with the adaptability to learn new tools
  • Excellent spoken and written English, plus proficiency in the language of the supported market

Benefits

  • Competitive remuneration with additional perks
  • Comprehensive medical, insurance, and social security coverage
  • Modern, high-quality workspaces
  • Employee activities and recognition programs
  • Structured learning and development opportunities for career progression
  • Supportive workplace culture focused on future growth
  • Convenient location with direct public transportation access
  • Flexible working arrangements
  • Coaching and mentoring from experienced professionals
  • Employment with a global organization offering exposure to an award-winning company

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