TDCX
TDCX
TDCX ग्राहक अनुभव समाधान प्रदान करता है, जो व्यवसायों को कई माध्यमों के जरिए अपने ग्राहकों से संवाद करने और उन्हें सहायता देने में मदद करते हैं। इसकी सेवाओं में सुरक्षित और निजता-सचेत संदेश-व्यवस्था पर जोर दिया जाता है, साथ ही समुदाय की भागीदारी और समूह वार्तालापों की सुविधा भी मिलती है, जिससे संवाद व्यवस्थित और सुलभ बने रहते हैं। कंपनी की प्रोफ़ाइल ग्राहक अनुभव, संचार सेवाओं और संबंधित व्यावसायिक सहायता संचालन में अवसर तलाशने वाले पेशेवरों के लिए उपयोगी हो सकती है।

Customer Service Representative – Onsite Philippines

TDCX is hiring an onsite Customer Service Representative in the Philippines to assist customers across communication channels, resolve issues, and improve the customer experience.

विवरण

  • Deliver high-quality customer support through the designated communication channels
  • Assess customer needs and investigate existing concerns to develop effective solutions
  • Resolve customer questions clearly and aim for resolution during the first interaction
  • Coordinate with service partners and internal teams to close cases within service standards
  • Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and customer satisfaction
  • Follow established procedures while delivering services that support high customer satisfaction
  • Develop lasting customer relationships and consistently surpass customer expectations
  • Complete other duties assigned by management within the employment category while supporting the effective implementation, maintenance, and ongoing improvement of TDCX’s Quality Management System

आवश्यकताएँ

  • A diploma, advanced or higher diploma, graduate diploma, bachelor’s degree, postgraduate diploma, professional degree, or master’s degree in any field
  • Two years of relevant experience is preferred, while fresh graduates are welcome to apply
  • Strong time-management abilities and a drive to exceed expectations
  • Ability to manage multiple tasks and use customer information to tailor responses and actions
  • Strong communication skills, including active listening, empathy, and professional phone etiquette
  • Comfort working with computers and multiple systems, with the adaptability to learn new tools
  • Excellent spoken and written English, plus proficiency in the language of the supported market

लाभ

  • Competitive remuneration with additional perks
  • Comprehensive medical, insurance, and social security coverage
  • Modern, high-quality workspaces
  • Employee activities and recognition programs
  • Structured learning and development opportunities for career progression
  • Supportive workplace culture focused on future growth
  • Convenient location with direct public transportation access
  • Flexible working arrangements
  • Coaching and mentoring from experienced professionals
  • Employment with a global organization offering exposure to an award-winning company

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