TEKsystems
TEKsystems
TEKsystems is a global technology consulting and workforce solutions company serving enterprise organizations. Its work spans cloud, data and AI, automation, application development, Agile and DevOps transformation, technology operations, and digital experience. The company also provides talent acquisition, recruitment, and managed services, supporting technology teams and large-scale workforce programs across sectors including financial services, healthcare, the public sector, telecommunications, retail, manufacturing, and energy. Its broad service model creates opportunities across consulting, engineering, technology operations, and recruitment-focused roles.

Customer Service Representative - Jacksonville, FL (Hybrid)

Support TEKsystems clients and members with inquiries, product guidance, and financial account transactions. This hybrid Jacksonville contact center role supports high-volume, 24/7 operations.

Description

  • Handle inquiries and requests from members and other individuals
  • Explain client products and services clearly
  • Use product knowledge, active listening, multiple systems, and varied engagement techniques
  • Process transactions involving savings, checking, consumer loans, credit cards, IRAs, and other accounts
  • Recommend products and services that align with members’ needs
  • Foster positive member interactions through responsive customer service

Requirements

  • Able to handle inquiries and requests in a structured, schedule-driven, high-volume contact center operating 24/7
  • Familiarity with client products and services
  • Strong active listening skills
  • Comfort adapting to multiple systems
  • Ability to use varied customer engagement methods
  • Able to process transactions for savings, checking, consumer loans, credit cards, IRAs, and other accounts
  • Able to guide members toward products and services appropriate to their needs

Benefits

  • Medical, dental, and vision coverage
  • Critical illness, accident, and hospital coverage
  • 401(k) retirement plan with pre-tax and Roth after-tax contributions
  • Life insurance, including voluntary life and AD&D coverage for employees and dependents
  • Short- and long-term disability coverage
  • Health Savings Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Paid time off, vacation, or sick leave

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