Unidas
Unidas
5,001 – 10,000 Employees
AutomotiveLogisticsTravel
Unidas is a Brazilian mobility company serving both individual and corporate customers through vehicle rental, fleet management, and leasing services. Its operations support short- and long-term transportation needs, combining vehicle procurement with maintenance and risk management to help businesses and consumers access and manage vehicles across Brazil. With work spanning automotive, logistics, and travel, Unidas brings together teams focused on delivering practical fleet and mobility solutions.

Customer Service Analyst - Recife (Hybrid)

Support Unidas customers in Recife through service requests, vehicle-related cases, supplier coordination, and follow-up. Manage tickets, documents, claims, maintenance matters, replacement vehicles, and vehicle collection updates.

Description

  • Open, monitor, and close customer service tickets throughout the service process.
  • Request documentation needed to progress customer service cases.
  • Apply service standards, identify customer needs, route requests, and track issue resolution.
  • Coordinate with suppliers to obtain duplicate documents and spare vehicle keys.
  • Monitor the department control dashboard to support operational management.
  • Create and route tickets for claims, preventive and corrective maintenance, vehicle registration documents (DUT), and manufacturer warranties to the nearest approved supplier.
  • Confirm supplier visits with customers and arrange new appointments when required.
  • Request replacement vehicles from the responsible department when customers need them.
  • Contact customers when their vehicles are ready for collection.
  • Verify vehicle collection and completion of the requested services.

Requirements

  • Bachelor’s degree or another equivalent higher-education qualification.
  • Professional experience in customer service, after-sales support, or a related field.
  • Experience monitoring requests, deadlines, and performance indicators.
  • Working knowledge of customer service tools, CRM platforms, and Microsoft Office.
  • Clear and effective written and verbal communication.
  • Ability to interpret information, organize requests, and maintain timely follow-up.

Benefits

  • Medical insurance coverage.
  • Dental insurance coverage.
  • Life insurance coverage.
  • Transportation allowance.
  • Meal and/or food allowance.
  • Pharmacy benefits card.
  • Wellhub membership.
  • Benefits club access.
  • Profit-sharing and results program.

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