LogoFresh Jobs Ahead
Unidas
Unidas
5.001 – 10.000 Angajați
CălătoriiIndustria autoLogistică
Unidas este o companie braziliană de mobilitate care deservește atât clienți persoane fizice, cât și clienți corporate, prin servicii de închiriere de vehicule, administrare a flotelor și leasing. Activitățile sale răspund nevoilor de transport pe termen scurt și lung, combinând achiziția de vehicule cu întreținerea și gestionarea riscurilor pentru a ajuta companiile și consumatorii să aibă acces la vehicule și să le administreze în întreaga Brazilie. Cu activități în domeniile auto, logisticii și călătoriilor, Unidas reunește echipe axate pe furnizarea de soluții practice pentru flote și mobilitate.
LinkedIn
Locurile de muncă ale companiei

Customer Service Analyst - Recife (Hybrid)

Support Unidas customers in Recife through service requests, vehicle-related cases, supplier coordination, and follow-up. Manage tickets, documents, claims, maintenance matters, replacement vehicles, and vehicle collection updates.

BRBraziliaHibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: portughezăAsistență clienți

Descriere

  • Open, monitor, and close customer service tickets throughout the service process.
  • Request documentation needed to progress customer service cases.
  • Apply service standards, identify customer needs, route requests, and track issue resolution.
  • Coordinate with suppliers to obtain duplicate documents and spare vehicle keys.
  • Monitor the department control dashboard to support operational management.
  • Create and route tickets for claims, preventive and corrective maintenance, vehicle registration documents (DUT), and manufacturer warranties to the nearest approved supplier.
  • Confirm supplier visits with customers and arrange new appointments when required.
  • Request replacement vehicles from the responsible department when customers need them.
  • Contact customers when their vehicles are ready for collection.
  • Verify vehicle collection and completion of the requested services.

Cerințe

  • Bachelor’s degree or another equivalent higher-education qualification.
  • Professional experience in customer service, after-sales support, or a related field.
  • Experience monitoring requests, deadlines, and performance indicators.
  • Working knowledge of customer service tools, CRM platforms, and Microsoft Office.
  • Clear and effective written and verbal communication.
  • Ability to interpret information, organize requests, and maintain timely follow-up.

Beneficii

  • Medical insurance coverage.
  • Dental insurance coverage.
  • Life insurance coverage.
  • Transportation allowance.
  • Meal and/or food allowance.
  • Pharmacy benefits card.
  • Wellhub membership.
  • Benefits club access.
  • Profit-sharing and results program.

Locuri de muncă similare

sifamo GmbH

Software Developer, Angular and Spring Boot AI – Hybrid Germany

sifamo GmbH
11 – 50 Angajați
ConsultanțăInteligență artificialăSaaS
DEGermaniaHibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: germanăLimbă Obligatorie: englezăInginer full-stackInginer software
AngularAWSAzureCloudGoogle Cloud PlatformKubernetesSpringSpring Boot

Build Angular and Spring Boot applications at sifamo, including AI-powered solutions. Work with cloud platforms, Kubernetes and cognitive technologies.

Deschide
RockstarDevelopers GmbH

Senior Full Stack Developer, Java and Angular

RockstarDevelopers GmbH
11 – 50 Angajați
ConsultanțăLogisticăMarketing
DEGermaniaRemoteNormă întreagăSeniorLimbă Obligatorie: germanăInginer full-stackInginer software
AngularApacheAWSAzureCypressDockerGrafanaHibernateJavaJenkinsJestJUnitKafkaKotlinKubernetesMicroserviciiPostgresPrometheusSpringSpring BootTypeScript

Build Java and Angular solutions for enterprise and regulated-sector clients at RockstarDevelopers GmbH. Work remotely from Germany with modern AI coding tools.

Deschide