Unidas
Unidas
Unidas — жеке тұлғалар мен корпоративтік клиенттерге көлік жалдау, автопаркті басқару және лизинг қызметтерін ұсынатын бразилиялық мобильділік компаниясы. Компанияның қызметі көлік сатып алуды техникалық қызмет көрсету және тәуекелдерді басқарумен ұштастырып, қысқа және ұзақ мерзімді тасымалдау қажеттіліктерін өтеуге, сондай-ақ Бразилия бойынша бизнес пен тұтынушыларға көліктерге қол жеткізіп, оларды басқаруға көмектесуге бағытталған. Автомобиль, логистика және саяхат салаларын қамтитын Unidas практикалық автопарк және мобильділік шешімдерін ұсынуға бағытталған командаларды біріктіреді.

Customer Service Analyst - Recife (Hybrid)

Support Unidas customers in Recife through service requests, vehicle-related cases, supplier coordination, and follow-up. Manage tickets, documents, claims, maintenance matters, replacement vehicles, and vehicle collection updates.

Сипаттама

  • Open, monitor, and close customer service tickets throughout the service process.
  • Request documentation needed to progress customer service cases.
  • Apply service standards, identify customer needs, route requests, and track issue resolution.
  • Coordinate with suppliers to obtain duplicate documents and spare vehicle keys.
  • Monitor the department control dashboard to support operational management.
  • Create and route tickets for claims, preventive and corrective maintenance, vehicle registration documents (DUT), and manufacturer warranties to the nearest approved supplier.
  • Confirm supplier visits with customers and arrange new appointments when required.
  • Request replacement vehicles from the responsible department when customers need them.
  • Contact customers when their vehicles are ready for collection.
  • Verify vehicle collection and completion of the requested services.

Талаптар

  • Bachelor’s degree or another equivalent higher-education qualification.
  • Professional experience in customer service, after-sales support, or a related field.
  • Experience monitoring requests, deadlines, and performance indicators.
  • Working knowledge of customer service tools, CRM platforms, and Microsoft Office.
  • Clear and effective written and verbal communication.
  • Ability to interpret information, organize requests, and maintain timely follow-up.

Артықшылықтар

  • Medical insurance coverage.
  • Dental insurance coverage.
  • Life insurance coverage.
  • Transportation allowance.
  • Meal and/or food allowance.
  • Pharmacy benefits card.
  • Wellhub membership.
  • Benefits club access.
  • Profit-sharing and results program.

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