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Service Stream is an ASX-listed Australian infrastructure services company that designs, constructs, installs, operates, and maintains critical assets across essential networks. Its more than 5,200 employees work from over 80 locations nationwide, delivering services that help sustain communities while supporting practical sustainability initiatives and partnerships with local businesses. The company’s hiring context spans infrastructure, construction, and sustainability roles connected to the delivery and upkeep of essential services.
Business Systems Analyst – JAMS
Configure and support Service Stream’s Job Asset Management System (JAMS) for Australia’s essential services networks. Improve asset management workflows, reporting, compliance and operational decision-making.
Description
- Provide specialist support for the Job Asset Management System (JAMS)
- Configure and administer JAMS workflows, security, reference data and system settings
- Implement minor system improvements and enhancements
- Troubleshoot issues to keep business operations reliable
- Gather and document business requirements
- Coordinate testing and user acceptance activities
- Track defects through to resolution
- Support deployments, user communications and post-implementation reviews
- Align and improve business processes with JAMS configurations
- Reduce process variation and manual effort while improving data quality
- Maintain reusable documentation, process maps, training materials and configuration standards
- Prepare operational reports and data extracts
- Manage JAMS interfaces and data quality processes
- Help ensure compliance with access controls, privacy, cybersecurity, documentation and change-management requirements
- Work with the Senior Systems Analyst and operational stakeholders
Requirements
- Experience configuring or supporting work management, field service or enterprise asset management systems
- Practical JAMS experience is an advantage, but not essential
- Experience translating business needs into workflows, forms, reports and system configurations
- Experience using SQL Server for queries, data validation and troubleshooting
- Ability to support testing, deployment, incident resolution and controlled change
- Experience with SSRS, Power BI, SharePoint Online, Power Apps or Power Automate is an advantage
- A tertiary qualification in Information Systems, Business, Engineering, Commerce or a related field, or equivalent experience
- Relevant training in Microsoft technologies, SQL, Power BI, business analysis or continuous improvement is an advantage
Benefits
- Hybrid work, with flexibility requests considered
- Career development and growth opportunities
- Support for internal moves
- Access to an online learning platform for building skills
- Discounts at hundreds of businesses, including Woolworths, Airbnb, The Iconic, JB Hi-Fi, Dan Murphy’s, Bupa Healthcare and Specsavers
- Novated leasing
- Share matching program
- Paid parental leave
- Paid cultural leave
- Paid community service leave
- Paid defence leave
- Paid study leave
- Corporate volunteering leave
- Purchased leave
- A workplace culture centred on safety, diversity, inclusion and meaningful recognition
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