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Keolis Group
Keolis Group
LogisticsTransport
Keolis Group provides transportation services and public transportation management across multiple countries. Its operations span buses, trains, and trams, with a focus on helping people move more efficiently while advancing sustainable and innovative approaches to transport. The company’s large international workforce supports a broad range of careers in the logistics and transport sectors.
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Customer Relations Representative - Nantes (Onsite)

Join Kisio to advise local authorities and transport operators while managing customer interactions, back-office cases, and AI-assisted responses.

FRFrance
€22,440 / year
On-siteFull-timeMiddleSeniorFrench RequiredCustomer Support
Go

Description

  • Answer incoming calls and place outbound calls
  • Determine the purpose of each customer contact
  • Address customer questions according to established procedures
  • Route calls to the relevant department when required
  • Track and follow up on customer interactions
  • Record call details and follow-up actions in the designated systems
  • Handle customer cases through back-office processes
  • Work according to instructions and internal procedures
  • Apply requirements associated with relevant certifications and labels
  • Complete training on products, services, campaigns, tools, and procedures
  • Use approved customer communications and meet quality standards
  • Follow the quality management system principles
  • Report system issues and support ongoing customer service improvements
  • Use AI tools to draft and tailor customer responses
  • Review, validate, and refine AI-generated replies

Requirements

  • Education ranging from A-level equivalent to a two-year post-secondary qualification
  • Prior customer service experience is preferred
  • Able to think quickly, reason logically, and respond effectively
  • Comfortable working as part of a team
  • Strong interpersonal abilities
  • Excellent spoken and written communication
  • Committed to delivering high-quality service
  • Curious, proactive, and willing to suggest improvements

Benefits

  • An inclusive, supportive culture designed to help every employee reach their potential
  • A collaborative, energetic workplace with team activities, knowledge sharing, and regular updates
  • Practical CSR initiatives focused on client and community value, people, environmental protection, and sustainable growth
  • Remote work
  • Works Council benefits
  • Employee savings plan
  • Sustainable Mobility Package
  • 75% reimbursement of transportation costs
  • One paid day each year for a high-impact social mission
  • Training covering products, services, promotional campaigns, tools, and procedures
  • Diversity and inclusion commitments and initiatives

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