Senior Salesforce Technical Architect
Yudrio, Inc.
Lead secure Service Cloud and Experience Cloud architecture for Yudrio’s federal Salesforce implementation. Guide integrations, platform governance, releases, and Agile delivery.
Open
H
Hempel A/S develops protective and decorative coating systems for marine, energy and infrastructure, yachting, and building applications. Its work combines coatings, technical expertise, project support, and the MyHempel digital platform, helping customers choose, order, and manage products throughout an asset’s lifecycle. With a global team serving customers across more than 80 countries, Hempel focuses on innovation, durable protection, and reducing the environmental impact of its solutions.
Customer Care Representative – Monterrey (Hybrid)
Manage inquiries, orders, returns, and complaints for Hempel’s global protective coatings business. This hybrid Monterrey role works closely with sales, finance, logistics, and technical teams.
Description
- Oversee customer inquiries, including quotations, order placement, tracking, delivery updates, and product information
- Resolve customer complaints promptly and effectively
- Process cross-border sales orders from entry through invoicing in the ERP system, including delivery coordination and product substitutions
- Manage return orders through completion
- Handle inbound and outbound customer communications
- Support or lead the resolution of non-technical customer complaints
- Maintain accurate customer data
- Apply local and global compliance requirements when processing orders
- Work toward annual Customer Care KPIs
- Deliver internal customer care support across local and global teams
- Partner with Sales, Commercial Excellence, Finance, Technical Services, and Logistics
- Report to the Customer Care Manager
Requirements
- Fluent written and spoken English is required
- At least two years of customer care experience, preferably in an order-to-cash environment
- Bachelor’s degree in a relevant field or equivalent experience
- Experience working with standard operating procedures
- Proficiency with standard Microsoft Office applications
- Experience using ERP software, preferably Microsoft-based
- Strong problem-solving and decision-making skills
- Legal authorization to work in Mexico is required
- Direct applicants only; external recruitment agencies are not engaged
Benefits
- Christmas bonus equivalent to a 13th-month payment and 30 days
- Private medical insurance for the employee and immediate family
- Life insurance
- Annual bonus
- Pantry card
- Savings fund
- Orienta PAE support
- Optional retirement plan with a company contribution
- Development opportunities within a growing global company
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