H
Hempel A/S
Hempel A/S समुद्री, ऊर्जा और बुनियादी ढाँचे, नौकायन तथा भवन निर्माण से जुड़े अनुप्रयोगों के लिए सुरक्षात्मक और सजावटी कोटिंग प्रणालियाँ विकसित करती है। इसका कार्य कोटिंग्स, तकनीकी विशेषज्ञता, परियोजना सहयोग और MyHempel डिजिटल प्लेटफ़ॉर्म को एक साथ जोड़ता है, जिससे ग्राहकों को किसी परिसंपत्ति के पूरे जीवनचक्र के दौरान उत्पाद चुनने, ऑर्डर करने और उनका प्रबंधन करने में सहायता मिलती है। 80 से अधिक देशों में ग्राहकों की सेवा करने वाली वैश्विक टीम के साथ Hempel नवाचार, टिकाऊ सुरक्षा और अपने समाधानों के पर्यावरणीय प्रभाव को कम करने पर ध्यान केंद्रित करती है।

Customer Care Representative – Monterrey (Hybrid)

Manage inquiries, orders, returns, and complaints for Hempel’s global protective coatings business. This hybrid Monterrey role works closely with sales, finance, logistics, and technical teams.

विवरण

  • Oversee customer inquiries, including quotations, order placement, tracking, delivery updates, and product information
  • Resolve customer complaints promptly and effectively
  • Process cross-border sales orders from entry through invoicing in the ERP system, including delivery coordination and product substitutions
  • Manage return orders through completion
  • Handle inbound and outbound customer communications
  • Support or lead the resolution of non-technical customer complaints
  • Maintain accurate customer data
  • Apply local and global compliance requirements when processing orders
  • Work toward annual Customer Care KPIs
  • Deliver internal customer care support across local and global teams
  • Partner with Sales, Commercial Excellence, Finance, Technical Services, and Logistics
  • Report to the Customer Care Manager

आवश्यकताएँ

  • Fluent written and spoken English is required
  • At least two years of customer care experience, preferably in an order-to-cash environment
  • Bachelor’s degree in a relevant field or equivalent experience
  • Experience working with standard operating procedures
  • Proficiency with standard Microsoft Office applications
  • Experience using ERP software, preferably Microsoft-based
  • Strong problem-solving and decision-making skills
  • Legal authorization to work in Mexico is required
  • Direct applicants only; external recruitment agencies are not engaged

लाभ

  • Christmas bonus equivalent to a 13th-month payment and 30 days
  • Private medical insurance for the employee and immediate family
  • Life insurance
  • Annual bonus
  • Pantry card
  • Savings fund
  • Orienta PAE support
  • Optional retirement plan with a company contribution
  • Development opportunities within a growing global company

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