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Hempel A/S
5 001 – 10 000 Xodimlar
MudofaaQurilishSog‘liqni saqlash
Hempel A/S dengizchilik, energetika va infratuzilma, yaxtachilik hamda qurilish sohalari uchun himoya va dekorativ qoplama tizimlarini ishlab chiqadi. Kompaniya qoplamalar, texnik tajriba, loyiha ko‘magi va mijozlarga mahsulotlarni tanlash, buyurtma qilish hamda aktivning butun hayotiy sikli davomida boshqarishda yordam beradigan MyHempel raqamli platformasini birlashtiradi. 80 dan ortiq mamlakatdagi mijozlarga xizmat ko‘rsatadigan global jamoasi bilan Hempel innovatsiya, uzoq muddatli himoya va yechimlarining atrof-muhitga ta’sirini kamaytirishga e’tibor qaratadi.
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Kompaniyadagi ish o‘rinlari

Customer Care Representative – Monterrey (Hybrid)

Manage inquiries, orders, returns, and complaints for Hempel’s global protective coatings business. This hybrid Monterrey role works closely with sales, finance, logistics, and technical teams.

MXMeksikaGibridTo‘liq stavkaJuniorO‘rta darajaTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash
ERP

Tavsif

  • Oversee customer inquiries, including quotations, order placement, tracking, delivery updates, and product information
  • Resolve customer complaints promptly and effectively
  • Process cross-border sales orders from entry through invoicing in the ERP system, including delivery coordination and product substitutions
  • Manage return orders through completion
  • Handle inbound and outbound customer communications
  • Support or lead the resolution of non-technical customer complaints
  • Maintain accurate customer data
  • Apply local and global compliance requirements when processing orders
  • Work toward annual Customer Care KPIs
  • Deliver internal customer care support across local and global teams
  • Partner with Sales, Commercial Excellence, Finance, Technical Services, and Logistics
  • Report to the Customer Care Manager

Talablar

  • Fluent written and spoken English is required
  • At least two years of customer care experience, preferably in an order-to-cash environment
  • Bachelor’s degree in a relevant field or equivalent experience
  • Experience working with standard operating procedures
  • Proficiency with standard Microsoft Office applications
  • Experience using ERP software, preferably Microsoft-based
  • Strong problem-solving and decision-making skills
  • Legal authorization to work in Mexico is required
  • Direct applicants only; external recruitment agencies are not engaged

Imtiyozlar

  • Christmas bonus equivalent to a 13th-month payment and 30 days
  • Private medical insurance for the employee and immediate family
  • Life insurance
  • Annual bonus
  • Pantry card
  • Savings fund
  • Orienta PAE support
  • Optional retirement plan with a company contribution
  • Development opportunities within a growing global company

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