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Graphic Packaging International, LLC
Graphic Packaging International, LLC
eCommerceFood & BeverageManufacturing
Graphic Packaging International, LLC develops fiber-based packaging for food, beverage, and other consumer products. Its portfolio includes paper cups, food cartons, and beverage containers, placing the company at the intersection of manufacturing, food and beverage, and eCommerce supply chains. Headquartered in Atlanta, Georgia, Graphic Packaging operates across more than 130 locations worldwide and has nearly 25,000 employees. The company’s work also emphasizes environmentally responsible packaging, workplace diversity, sustainability, and community involvement. Its careers site provides information for professionals exploring opportunities with the organization.
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Customer Advocate II – Kalamazoo, Michigan (Onsite)

Manage strategic customer accounts and packaging supply-chain orders for Graphic Packaging International in an onsite Kalamazoo role. Coordinate sales, logistics, planning, manufacturing, and transportation teams to resolve service issues and support reliable order delivery.

USUnited StatesMIMichigan
$47,500 – $59,400 / year
On-siteFull-timeJuniorNo degree requiredEnglish RequiredCustomer AdvocateCustomer Success
ERP

Description

  • Oversee strategic and global customer accounts
  • Make daily tactical decisions to keep orders moving smoothly across multiple accounts
  • Analyze root causes and resolve customer issues through proactive problem-solving
  • Lead training and knowledge sharing to support on-time delivery and accurate invoicing
  • Use the Panther system to enter, track, and resolve orders
  • Keep order books accurate through closure and report utilization
  • Work with supply planners to improve use of non-conforming products and limit inventory waste
  • Manage order quantities and shipping methods to improve efficiency and customer satisfaction
  • Coordinate with Sales, Logistics, Planning, Manufacturing, warehouses, mills, machine scheduling, supply and transportation planning, and other support teams
  • Strengthen customer relationships through proactive communication and responsive support
  • Attend meetings, identify process improvements, share expertise, provide backup coverage, and support team morale

Requirements

  • 1–3 years of progressive experience in customer service, supply chain, or logistics, ideally within manufacturing
  • Ability to collaborate across departments to resolve complex customer service issues
  • Experience with Panther or a comparable ERP system for order management, tracking, and reporting
  • Strong analytical and problem-solving abilities, including root cause analysis and continuous improvement
  • Background in fast-paced, high-volume operations focused on customer satisfaction and efficiency
  • Demonstrated experience managing strategic international customer accounts
  • Working knowledge of export documentation, Incoterms, and trade compliance
  • Bachelor’s degree in business, supply chain management, logistics, or a related field preferred; equivalent business experience may be considered
  • Understanding of demand and supply planning, transportation, warehousing, and broader supply chain operations
  • Strong communication, process improvement, resilience, adaptability, attention to detail, customer service, conflict management, prioritization, initiative, problem-solving, and writing skills

Benefits

  • Compensation and benefits programs are presented as highly competitive within the industry
  • Reasonable accommodations are available to qualified candidates with disabilities
  • Recruitment and hiring processes are designed to be inclusive and barrier-free

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