Graphic Packaging International, LLC
Graphic Packaging International, LLC
Graphic Packaging International, LLC oziq-ovqat, ichimliklar va boshqa iste’mol mahsulotlari uchun tolaga asoslangan qadoqlarni ishlab chiqadi. Kompaniya portfeliga qog‘oz stakanlar, oziq-ovqat qutilari va ichimliklar uchun idishlar kiradi. Shu sababli kompaniya ishlab chiqarish, oziq-ovqat va ichimliklar hamda elektron tijorat ta’minot zanjirlari kesishgan nuqtada faoliyat yuritadi. Bosh qarorgohi Jorjiya shtatining Atlanta shahrida joylashgan Graphic Packaging dunyo bo‘ylab 130 dan ortiq manzilda ishlaydi va qariyb 25 000 nafar xodimga ega. Kompaniya faoliyatida ekologik mas’uliyatli qadoqlash, ish joyidagi xilma-xillik, barqarorlik va jamoatchilik hayotidagi ishtirokga ham katta e’tibor qaratiladi. Kompaniyaning karyera sayti tashkilotdagi imkoniyatlarni o‘rganayotgan mutaxassislar uchun ma’lumot taqdim etadi.

Customer Advocate II – Kalamazoo, Michigan (Onsite)

Manage strategic customer accounts and packaging supply-chain orders for Graphic Packaging International in an onsite Kalamazoo role. Coordinate sales, logistics, planning, manufacturing, and transportation teams to resolve service issues and support reliable order delivery.

Tavsif

  • Oversee strategic and global customer accounts
  • Make daily tactical decisions to keep orders moving smoothly across multiple accounts
  • Analyze root causes and resolve customer issues through proactive problem-solving
  • Lead training and knowledge sharing to support on-time delivery and accurate invoicing
  • Use the Panther system to enter, track, and resolve orders
  • Keep order books accurate through closure and report utilization
  • Work with supply planners to improve use of non-conforming products and limit inventory waste
  • Manage order quantities and shipping methods to improve efficiency and customer satisfaction
  • Coordinate with Sales, Logistics, Planning, Manufacturing, warehouses, mills, machine scheduling, supply and transportation planning, and other support teams
  • Strengthen customer relationships through proactive communication and responsive support
  • Attend meetings, identify process improvements, share expertise, provide backup coverage, and support team morale

Talablar

  • 1–3 years of progressive experience in customer service, supply chain, or logistics, ideally within manufacturing
  • Ability to collaborate across departments to resolve complex customer service issues
  • Experience with Panther or a comparable ERP system for order management, tracking, and reporting
  • Strong analytical and problem-solving abilities, including root cause analysis and continuous improvement
  • Background in fast-paced, high-volume operations focused on customer satisfaction and efficiency
  • Demonstrated experience managing strategic international customer accounts
  • Working knowledge of export documentation, Incoterms, and trade compliance
  • Bachelor’s degree in business, supply chain management, logistics, or a related field preferred; equivalent business experience may be considered
  • Understanding of demand and supply planning, transportation, warehousing, and broader supply chain operations
  • Strong communication, process improvement, resilience, adaptability, attention to detail, customer service, conflict management, prioritization, initiative, problem-solving, and writing skills

Imtiyozlar

  • Compensation and benefits programs are presented as highly competitive within the industry
  • Reasonable accommodations are available to qualified candidates with disabilities
  • Recruitment and hiring processes are designed to be inclusive and barrier-free

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