Graphic Packaging International, LLC खाद्य पदार्थों, पेय और अन्य उपभोक्ता उत्पादों के लिए फाइबर-आधारित पैकेजिंग विकसित करती है। इसके उत्पाद पोर्टफोलियो में कागज़ के कप, खाद्य कार्टन और पेय कंटेनर शामिल हैं, जिससे कंपनी विनिर्माण, खाद्य एवं पेय तथा ई-कॉमर्स आपूर्ति शृंखलाओं के संगम पर कार्य करती है। अटलांटा, जॉर्जिया में मुख्यालय वाली Graphic Packaging दुनिया भर में 130 से अधिक स्थानों पर काम करती है और इसमें लगभग 25,000 कर्मचारी हैं। कंपनी का कार्य पर्यावरण के प्रति जिम्मेदार पैकेजिंग, कार्यस्थल विविधता, स्थिरता और सामुदायिक सहभागिता पर भी केंद्रित है। इसकी करियर वेबसाइट संगठन में अवसर तलाशने वाले पेशेवरों के लिए जानकारी उपलब्ध कराती है।
Customer Advocate II – Kalamazoo, Michigan (Onsite)
Manage strategic customer accounts and packaging supply-chain orders for Graphic Packaging International in an onsite Kalamazoo role. Coordinate sales, logistics, planning, manufacturing, and transportation teams to resolve service issues and support reliable order delivery.
विवरण
- Oversee strategic and global customer accounts
- Make daily tactical decisions to keep orders moving smoothly across multiple accounts
- Analyze root causes and resolve customer issues through proactive problem-solving
- Lead training and knowledge sharing to support on-time delivery and accurate invoicing
- Use the Panther system to enter, track, and resolve orders
- Keep order books accurate through closure and report utilization
- Work with supply planners to improve use of non-conforming products and limit inventory waste
- Manage order quantities and shipping methods to improve efficiency and customer satisfaction
- Coordinate with Sales, Logistics, Planning, Manufacturing, warehouses, mills, machine scheduling, supply and transportation planning, and other support teams
- Strengthen customer relationships through proactive communication and responsive support
- Attend meetings, identify process improvements, share expertise, provide backup coverage, and support team morale
आवश्यकताएँ
- 1–3 years of progressive experience in customer service, supply chain, or logistics, ideally within manufacturing
- Ability to collaborate across departments to resolve complex customer service issues
- Experience with Panther or a comparable ERP system for order management, tracking, and reporting
- Strong analytical and problem-solving abilities, including root cause analysis and continuous improvement
- Background in fast-paced, high-volume operations focused on customer satisfaction and efficiency
- Demonstrated experience managing strategic international customer accounts
- Working knowledge of export documentation, Incoterms, and trade compliance
- Bachelor’s degree in business, supply chain management, logistics, or a related field preferred; equivalent business experience may be considered
- Understanding of demand and supply planning, transportation, warehousing, and broader supply chain operations
- Strong communication, process improvement, resilience, adaptability, attention to detail, customer service, conflict management, prioritization, initiative, problem-solving, and writing skills
लाभ
- Compensation and benefits programs are presented as highly competitive within the industry
- Reasonable accommodations are available to qualified candidates with disabilities
- Recruitment and hiring processes are designed to be inclusive and barrier-free