Stord
Stord
Stord combines a technology-enabled fulfillment network with supply-chain software for omnichannel and direct-to-consumer commerce. Its platform brings together order and warehouse management, inventory coordination, order routing, transportation, last-mile delivery, and customer-facing delivery tools, helping brands manage fulfillment from storage through final delivery. Stord works with growing businesses in categories including food and beverage, beauty, apparel, and retail, providing configurable infrastructure and software to support faster delivery, stronger customer experiences, and more efficient operations.

Collections Specialist - Stord, Atlanta, GA (Hybrid)

Manage B2B customer accounts, payment commitments, disputes, and collection activity for Stord’s commerce and fulfillment platform. Support cash-flow improvement through proactive outreach, accurate account records, risk escalation, and process enhancement.

Description

  • Oversee daily collections activity for an assigned portfolio of customer accounts
  • Engage customers before invoices become overdue, not only after balances pass their due dates
  • Conduct collection outreach and follow-up through phone and email
  • Record each customer interaction to keep coverage and account histories accurate
  • Monitor promises to pay and follow up on outstanding commitments
  • Escalate high-risk accounts and cases requiring credit-limit review or external collections support
  • Coordinate with AR and Cash Operations on disputes, short payments, and reconciliation issues
  • Manage collections queues, aging, and account ownership using NetSuite and automated collection tools
  • Recommend improvements to collection processes and supporting technology
  • Help track DSO, contact coverage, and dispute-resolution timelines
  • Collaborate closely with AR and Cash Operations and the Credit and Collection Manager

Requirements

  • At least two years of experience in B2B collections, accounts receivable, or credit
  • Experience in logistics, distribution, or another high-volume account environment is advantageous
  • Ability to independently manage and prioritize outreach across a large account portfolio
  • Clear, confident, and professional communication skills
  • Working familiarity with NetSuite or a comparable ERP system
  • Willingness to learn new tools quickly
  • Process-oriented approach with strong documentation practices
  • Ability to travel to the Atlanta, Georgia headquarters when required
  • Experience managing disputes or deductions in wholesale, distribution, or logistics is advantageous
  • Exposure to credit-risk tools such as D&B or AI-assisted collections platforms is advantageous

Benefits

  • Atlanta, Georgia is designated as the remote work location
  • Opportunity to work at a rapidly growing company
  • Exposure to commerce-enablement, fulfillment, warehousing, transportation, OMS, pre- and post-purchase, and WMS platforms

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