Stord ओम्नीचैनल और डायरेक्ट-टू-कंज़्यूमर वाणिज्य के लिए तकनीक-सक्षम फुलफिलमेंट नेटवर्क को सप्लाई-चेन सॉफ़्टवेयर के साथ जोड़ता है। इसका प्लेटफ़ॉर्म ऑर्डर और वेयरहाउस प्रबंधन, इन्वेंटरी समन्वय, ऑर्डर रूटिंग, परिवहन, अंतिम-मील डिलीवरी और ग्राहकों के लिए डिलीवरी टूल्स को एक साथ लाता है, जिससे ब्रांड्स भंडारण से लेकर अंतिम डिलीवरी तक फुलफिलमेंट का प्रबंधन कर पाते हैं। Stord खाद्य और पेय पदार्थ, सौंदर्य, परिधान और रिटेल जैसी श्रेणियों में काम करने वाले बढ़ते व्यवसायों के साथ काम करता है और तेज़ डिलीवरी, बेहतर ग्राहक अनुभव तथा अधिक कुशल संचालन के लिए अनुकूलन योग्य अवसंरचना और सॉफ़्टवेयर उपलब्ध कराता है।
Collections Specialist - Stord, Atlanta, GA (Hybrid)
Manage B2B customer accounts, payment commitments, disputes, and collection activity for Stord’s commerce and fulfillment platform. Support cash-flow improvement through proactive outreach, accurate account records, risk escalation, and process enhancement.
विवरण
- Oversee daily collections activity for an assigned portfolio of customer accounts
- Engage customers before invoices become overdue, not only after balances pass their due dates
- Conduct collection outreach and follow-up through phone and email
- Record each customer interaction to keep coverage and account histories accurate
- Monitor promises to pay and follow up on outstanding commitments
- Escalate high-risk accounts and cases requiring credit-limit review or external collections support
- Coordinate with AR and Cash Operations on disputes, short payments, and reconciliation issues
- Manage collections queues, aging, and account ownership using NetSuite and automated collection tools
- Recommend improvements to collection processes and supporting technology
- Help track DSO, contact coverage, and dispute-resolution timelines
- Collaborate closely with AR and Cash Operations and the Credit and Collection Manager
आवश्यकताएँ
- At least two years of experience in B2B collections, accounts receivable, or credit
- Experience in logistics, distribution, or another high-volume account environment is advantageous
- Ability to independently manage and prioritize outreach across a large account portfolio
- Clear, confident, and professional communication skills
- Working familiarity with NetSuite or a comparable ERP system
- Willingness to learn new tools quickly
- Process-oriented approach with strong documentation practices
- Ability to travel to the Atlanta, Georgia headquarters when required
- Experience managing disputes or deductions in wholesale, distribution, or logistics is advantageous
- Exposure to credit-risk tools such as D&B or AI-assisted collections platforms is advantageous
लाभ
- Atlanta, Georgia is designated as the remote work location
- Opportunity to work at a rapidly growing company
- Exposure to commerce-enablement, fulfillment, warehousing, transportation, OMS, pre- and post-purchase, and WMS platforms