Charity Link
Charity Link
201 – 500 Employees
ConsultingLogisticsMarketing
Charity Link is a UK fundraising organization that delivers professional, ethical campaigns designed to raise funds and awareness for charities. Established in 1995, the company supports charity partners through a trained team of hundreds of fundraisers, combining structured industry training with ongoing campaign support. Its work is built around long-term relationships, high standards, and helping charitable organizations advance their strategic goals.

Client Services Executive – Hybrid, United Kingdom

Support client relationships, reporting, compliance, and campaign operations for charity fundraising teams. This hybrid role also involves resolving client and field-team queries.

Description

  • Support the Client Services Account Manager in delivering high-quality service to clients and field teams
  • Maintain day-to-day client relationships through progress reports, requirement tracking, meeting notes, and campaign updates
  • Manage complaints and queries from initial receipt through resolution
  • Collaborate with internal teams and clients on investigations and data collection
  • Assist Account Managers with administration, reporting, and campaign updates
  • Contribute to compliance activities, including monitoring, reporting, and analysis of Mystery Shop programmes
  • Prepare data analysis and written commentary for client-specific reports
  • Create and update campaign content and materials for distribution to Fundraisers and internal teams
  • Maintain internal documentation, how-to guides, and campaign reviews
  • Work with field teams to resolve ad hoc operational queries
  • Monitor and manage department telephone lines and email inboxes
  • Coordinate operational queries and approvals for private sites and door-to-door channels with internal departments and clients

Requirements

  • Experience liaising with both internal and external customers or clients
  • Familiarity with handling data and producing reports
  • Professional and confident telephone manner
  • Strong attention to detail
  • Well-developed administrative skills
  • Willingness to undertake alternative duties when requested as part of the employment terms

Benefits

  • Hybrid working with one day in the office

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